Associate Director, Infrastructure End User Services
Job Description
Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
In this role you will:
- Define and execute the enduser services strategy aligned with digital workplace, infrastructure, and security roadmaps.
- Establish global service standards, operating models, KPIs, and SLAs for enduser infrastructure services.
- Ensure services meet experience, availability, performance, and compliance expectations across regions.
- Own endtoend service delivery for enduser infrastructure services, including incident, problem, change, and service request management.
- Lead operational reviews, root cause analysis, and corrective actions for highimpact or recurring service issues.
- Ensure operational readiness for platform upgrades, service transitions, and enterprisewide initiatives.
- Oversee services supporting enduser computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support.
- Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services.
- Champion consistency, reliability, and usability across all enduser touchpoints.
- Drive improvements in employee experience through service analytics, automation, selfservice, and proactive support models.
- Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.
- Support adoption of AIenabled support and operational tooling where appropriate.
- Lead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering enduser services.
- Ensure vendor performance, financial accountability, and continuous improvement.
- Coordinate globally distributed providers to deliver a unified, followthesun support experience.
- Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
- Act as a senior point of contact for enduser service performance, risks, and improvement initiatives.
- Communicate service health, trends, and outcomes to senior leadership with clarity and transparency.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
To succeed in this role, you will need the following qualifications:
Required Qualifications:
- 10+ years in IT Infrastructure / End User Services leadership.
- Proven experience managing global environments and understanding regulatory/operational differences across regions
- Deep knowledge of the Microsoft ecosystem
- Microsoft Contracting (Sedrick emphasized this repeatedly—critical skill).
- Exchange
- Microsoft 365 / O365 administration (SharePoint (infrastructure interaction)/copilot (Microsoft Copilot and related productivity suite components)/onedrive)
- Experience with Citrix / VDI solutions (required because the environment runs on these tools).
- Baseline Networking knowledge (required because all services run on the network).
- Experience supporting desktop services, Jamf, and user-facing workplace technologies.
- Experience with mergers & acquisitions, including data migration between companies.
- Ability to lead contractual negotiations with Microsoft for large-scale licensing.
Preferred Qualifications:
- Azure cloud experience.
- Experience with Document Management tools: Adobe, Foxit (enterprise solution), wxperience managing third‑party vendors and outsourcing partners.
- Prior experience managing Microsoft licensing for large enterprises.
- Previous experience leading EUX modernization initiatives.
- Prior management experience in high‑transformation environments.
Led by Purpose. Driven by You.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.
Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com
Flex That Works at Kimberly-Clark
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
Salary Range: 157.720 – 194.760 USD
At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.
Primary Location
Roswell Building 400
Additional Locations
Chicago Commercial Center, Dallas World Headquarters, Neenah - West Office Facility 1
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time