Associate Director, Content Policy - The Orchard

• Office- first role, in office 4 days a week.
• Lead investigations into fraud signals, suspicious activity, or policy‑violating behavior across The Orchard’s catalog; determine root causes and oversee remediation plans
• Use data to identify trends, anomalies, or recurring patterns that indicate emerging risk areas across the catalog
• Evaluate and make calls on ambiguous, borderline, or unprecedented content situations that fall outside standard operational workflows
• Interpret DSP policies and internal guidelines for gray‑area scenarios, providing clear and actionable guidance to internal stakeholders
• Partner with Relationship Management, Legal, and Operations to resolve complex or sensitive catalog‑integrity issues
• Liaise with DSP contacts to discuss policy interpretation, align on escalations, and advocate for The Orchard’s clients’ interests in nuanced cases
• Build and maintain relationships with internal teams to ensure potential risks are surfaced early and handled consistently
• Develop frameworks, standards, and documentation to support proactive catalog‑risk detection and evaluation
• Track patterns in client behavior, identify emerging risks, and support strategic recommendations to reduce catalog integrity and fraudulent behavior issues over time
• Communicate clearly and frequently with internal partners to provide updates, summaries, and next‑step guidance for sensitive situations
• Collaborate across teams to continually strengthen The Orchard’s catalog quality, policy adherence, anti-fraud efforts, and reputation with DSPs

• 5+ years of experience in music, digital platforms, policy, trust & safety, content integrity, rights management, or related fields
• Strong analytical skills and the ability to identify patterns, anomalies, and risk signals across large, diverse datasets
• Excellent judgment with demonstrated ability to make firm decisions in ambiguous or sensitive situations
• Exceptional written and verbal communication skills, with ability to distill complex issues into clear recommendations
• Comfortable navigating escalations with DSPs or clients, including articulating policy positions and advocating for The Orchard’s and our clients’ needs
• Highly organized and detail‑oriented; able to manage multiple cases and deadlines simultaneously
• Ability to work cross‑functionally and build strong working relationships across Legal, RelationshipManagement, and other internal teams
• Understanding of music rights, copyright claims, and dispute processes
• Comfort working with data tools (e.g. SQL, Looker, Sigma, or similar) to pull insights and support investigations; advanced proficiency is helpful but not required
• Experience with DSP CMS or enforcement tools (e.g. YouTube CMS, Meta Rights Manager, TikTok MediaMatch) is a plus
• Proficiency in Google, Apple, and Microsoft applications

What We Give You

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess