Associate Director – Client & Account Data Solutions

What is the opportunity?

Reporting to the Director of Client & Account Data Solutions, this position plays a key role in developing and executing upon the Client & Account Data Solutions overall strategy and goals within Capital Markets.

As part of the wider Client & Account Data Solutions function, this role is primarily responsible for supporting the Global Sales and Trading businesses as well as stakeholders in maintaining and remediating Standard Settlement Instructions (SSI), Securities Data Ops, Client CDR Enablement and Electronic trading connection data across various product processing systems within Capital Markets. This role also assists in ensuring these applications and their respective datasets are kept up to date and consistent with counterparty requirements.

Supporting data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and its clients. The role is aimed at developing operational management of data, focused on improving efficiencies, reducing costs whilst minimizing risk.

Working collaboratively with Client Onboarding partners, all Front and Back-office partners, Risk and QTS throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service.

This role will look to provide oversight for core functions operating out of Malaysia which support multiple regions with the requirement to perform across a hybrid model.

What will you do?

The AD within Client & Account Data Solutions is responsible for:-

 

Business As Usual

• Managing the Client & Account Data Solutions teams within APAC
• Providing guidance & mentorship to the team in daily duties, including but not limited to; maintaining accurate & current SSI, Account, eComm, Client and Securities data which respectively facilitate enablement within Capital Markets platforms
• Providing coaching & mentorship on a regular basis, focusing on team development and learning, with the goal of increasing skills, knowledge, and relationships within the broader group and the overall enterprise
• Lead a team of managers supporting multiple regional coverage models:
  • Global SSI data relating to the setup, updates, and deletion of SSI on requests from authorized business channels (incl. DTCC Alerts via SSIHub, SWIFT messaging via Prowide, SSI Search Application, and authenticated BCS Settlement teams)
  • Global ecomm data relating to the setup, updates and deleting of electronic linkages with internal trading & external vendor systems (incl. Bloomberg, FXGO, etc)
  • Global Account enablement data with oversight for trading and settlement account maintenance across the regional processes.
  • Client CDR Enablement ensuring that client and counterparty data is accurate, complete, and fit-for-purpose across regulatory, risk, and business use cases
  • Securities Data Ops managing security reference data in repositories and downstream applications. Responsible for creation and maintenance of data associated with Fixed Income, Equity and Derivative securities.
• Manage requests from multiple business areas; understand E2E process and trade flows.
• Allocation of resources and manage priorities in order to effectively meet goals and objectives
• Work closely with QTS teams to update new logic changes to ensure the reports meet current standards
• Help drive new system integrations that are developed to streamline the current flow of client data

Relationship Management

• Work collaboratively with business partners, QTS and CADS alike.
• Be accountable to senior management around metrics, timelines & project expectations; prepare materials for distribution among senior forums
• Strive to proactively seek out efficiencies in processes.
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
• Optimize Enablement processes to reduce cycle time, manual effort and improve both end user experiences and realize cost savings.
• Linking multiple functions and processes to a common source of data, reducing operational costs associated with maintaining multiple data silos through a single integrated reference point for trade processing and reporting.
• Maintain documentation outlining data lineage pertaining to all SSI & ecomm related reference data in order to support the expansion of operational capabilities across Capital Markets, aiding in the prioritization of process and system enhancements.

Change the Bank / Projects

• Work closely with management and supporting teams, providing input on all initiatives impacting SSI data applications and expansion of SSI data consumption by downstream users to meet ongoing and evolving business, risk, and regulatory requirements.
• Support delivery of SSI data remediation activities, finding innovative ways to both remediate and implement stronger data quality controls.
• Develop and oversee SSI data quality reporting and ensure senior management is informed of data quality issues and operational risks impacting downstream processes or business operations.
• Maintain documentation outlining data lineage and support expansion of operational capabilities across Capital Markets.
• Act as a subject matter expert on Client and Account Enablement related projects.

What do you need to succeed?

Must have

• Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency.
• Demonstrates initiative and seeks to solve problems beyond immediate area of influence
• Ability to maintain strong attention to detail and meet deadlines in high-pressure situations
• Facilitates cross-department information flow and best practice sharing
• Builds and matures relationships across the organization; high level of client focus
• Leadership skills & ability to provide growth for members of the team
• Strong verbal and written communication skills

Job Skills

Engineering - MFG, Manufacturing, Operational Delivery, Performance Management (PM), Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Quality Management, Team Management, Technical Sales

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeCAPITAL MARKETSRegularSalaried2026-05-072026-06-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.