Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.
About the Role:
The role is part of the Global Sales & Services Technology team within GSSO. The Associate Director, Change Management will play a pivotal role in driving Change Management activities for critical Sales technology and reporting initiatives. This position will be responsible for ensuring successful awareness and adoption of Sales technology tools and reporting dashboards, enhancements, and processes by collaborating with various stakeholders, developing effective communications and resources, and measuring the impact of change efforts.
What you will do:
Serve as a Subject Matter Expert on a variety of Sales technology tools and reporting dashboards.
Develop engaging and easy-to-understand communications and resources – including presentations, emails, guides, videos, and intranet posts - to clearly convey key messages and drive adoption.
Track and analyze the effectiveness of Change Management initiatives, presenting findings in a clear and compelling manner.
Build strong partnerships with various stakeholders, ensuring they understand all change impacts and are fully supported throughout the change journey.
Collaborate with Sales Technology and Reporting teams and Sales teams to understand current Sales processes and workflows, enabling the creation of impactful change strategies and materials.
Provide constructive feedback to Sales Technology and Reporting teams to ensure their solutions meet Sales needs and drive business outcomes.
What you will need:
Bachelor’s degree required with minimum of 7 years’ experience in Operations, Communications or Sales roles
Proven ability to quickly learn and master technology tools and reporting dashboards
Experience with Salesforce and complex reporting dashboards preferred
Exceptional written and verbal communication skills; ability to articulate messages to diverse audiences using tailored terminology and translate feedback across business units
Technical proficiency with Google Slides, Microsoft PowerPoint, and SharePoint
Strong attention to detail and analytical skills
Demonstrated collaboration and partnership skills, ability to build connections quickly and exhibit emotional intelligence
Confidence to challenge stakeholder thinking constructively when necessary
Self-starter with a team mindset; highly motivated to work independently and collaboratively
Adaptable and results-driven; ability to manage multiple priorities in a fast-paced environment and deliver on tight deadlines,
What you’ll get:
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LI-MP4 #GSSO
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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