Job Title: Associate Director, Business Systems Analysis
Role Summary
The Associate Director, Business Systems Analysis leads a team of business analysts and serves as a partner to business and technology leaders to translate strategy into scalable system solutions. This role is accountable for business requirements, process design, and solution alignment across enterprise platforms (e.g., ERP, CRM, CPQ, Finance, Supply Chain), ensuring systems enable business outcomes, operational efficiency, and growth.
Key Responsibilities
Strategy & Leadership
- Lead and mentor a team of Business Systems Analysts, setting standards for analysis, documentation, and delivery
- Partner with business leaders, IT, and transformation teams to align systems strategy with business objectives
- Contribute to enterprise initiatives such as SAP migrations, system modernizations, and process transformations
- Drive prioritization of demand and ensure resource alignment across initiatives
Business Analysis & Solution Design
- Oversee end‑to‑end requirements gathering, validation, and prioritization across complex, cross‑functional processes
- Ensure high‑quality functional requirements, process flows, user stories, and acceptance criteria
- Facilitate current‑state and future‑state process design with a focus on standardization and simplification
- Ensure solutions align with enterprise architecture and integration standards
Governance & Stakeholder Management
- Act as a business systems advisor to executive stakeholders
- Support governance forums by providing impact analysis, recommendations, and trade‑off decisions
- Manage scope, dependencies, and risks related to business requirements and solution design
- Serve as a key liaison between business teams, IT delivery, vendors, and global/shared services
Delivery & Execution
- Partner with program and project managers to support on‑time, on‑budget delivery
- Support testing strategy, UAT readiness, and business sign‑off
- Champion change management and adoption of new systems and processes
- Ensure smooth transition from project delivery to operational support
Qualifications
Required
- Bachelor’s degree in Business, Information Systems, Computer Science, or related field
- 8–12+ years of experience in business systems analysis, product ownership, or related roles
- 3+ years of people leadership or matrix team leadership experience
- Experience supporting enterprise platforms (e.g., ERP, CRM, Finance, Supply Chain, CPQ)
- Strong understanding of business process modeling and systems integration
- Proven ability to influence senior stakeholders and drive decision‑making
Preferred
- Experience leading or supporting large‑scale ERP implementations or transformations
- Familiarity with Agile, hybrid, or SAFe delivery models
- Experience working in global or matrixed organizations
- MBA or advanced degree
Key Competencies
- Strategic thinking and business acumen
- Executive‑level stakeholder communication
- Team leadership and talent development
- Structured problem solving and decision support
- Change leadership and organizational impact
Success Measures
- Quality and clarity of business requirements and solution design
- Business stakeholder satisfaction and adoption
- Team capability, engagement, and performance
- Successful delivery of complex, cross‑functional initiatives
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$146,900.00 - $262,400.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.