Associate - Customer Service

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. 

While reporting to the Customer Service Team Lead, the Customer Service Representative will partner with the sales, supply chain and manufacturing organizations as part of a cross-functional Customer Service Team to facilitate daily interactions with customers both internal and external. Actively engages in growing sales, creating Customer value through daily execution of quotes, manufacturing specifications, sales management and on-time delivery. 

What you’ll be doing:

• Work with Plant, Plant Schedulers and Logistics to satisfy Customer needs

• Enter Customer Orders and requirements into Order Management System

• Maintains close communications with Plants/Service Centers to facilitate proper handling of all customer order information and scheduling/delivery issues.

• Makes day to day, point of order decisions (creating/adding new items, checking inventory levels, answering customer inquiries, tracking products, etc.)

• Partner with Sales & Technology to convert customer’s requirements into manufacturing specifications.  Ensure all specification changes are updated in system and current.

• Process request for quotation within Pricing System

• Makes pricing decisions for Egis/House accounts within established guideline

• Partner with Quality to manages Customer feedback processes and ensure corrective actions are in place to address specific requirements.

• Accountable for margin improvement for assigned accounts as appropriate

• Maintains proper account coverage for customer base by fulfilling the following roles:

• Acts as primary rep for assigned accounts; has in-depth knowledge of customer contracts, products, market and processes; primary responsibility for managing all order fulfillment processes

• Responsible for administering routine order fulfillment processes as necessary for any customer covered by CS department

• Actively markets products and services within covered markets

• Makes transportation carrier decisions within guidelines

• Coordinates account receivable activity to include credit determination, outstanding receivables resolution, and adherence of customer pay habits to division policy

• Provide account managers and business leadership with sales information/reporting on a monthly or as requested basis

• Works with assigned account managers in coordinating the submission of proposals/bid; providing detail value analysis as requested; price increases, monthly/quarterly reporting, etc. 

This position is located in Hartsville, SC

We’d love to hear from you if:

• You have an associate degree or equivalent work experience

• You have well-polished written communications and verbal skills 

• 3 plus years of experience in customer service or office admin in a manufacturing environment is highly preferred

• You have the ability to multi-task in a fast-paced work environment and have good follow-up

• This position will require occasional work after normal business hours or over weekends to support 24/7 manufacturing facilities. 

Compensation:

• Associate - Customer Service: $52,000 - $58,500

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.