JOB PURPOSE
Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points
Please note, this role is for a UAE national only
ROLES AND RESPONSIBILITIES
- Support the Head of Customer Happiness to:
- Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
- Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
- Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
- Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
- Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
- Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
- Adherence to Customer Happiness policies and processes
- Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function
QUALIFICATION AND EXPERIENCE
RELATED YEAR OF EXPERIENCE:
Min of 4+ years of experience in a customer service or a related field
FIELD OF EXPERIENCE:
Retail estate sector, hospitality, banking sector, Client centric, Service sector.
TECHNICAL AND INTERPERSONAL SKILLS
- Good understanding of Customer Relations and Services
- Strong knowledge of CRM
- Good understanding of the “Design and build” journey for residential Project
- Proven strategic thinker with track record of innovation
- Good conflict resolution/management skills
- Good communication and interpersonal skills
QUALIFICATION
- Bachelor’s degree in Business Administration, Marketing, Finance or any related field