Associate, Continuous Improvement (CI), APAC Middle Office

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Responsibilities:

Continuous Improvement Framework

• Assist the Head of the Continuous Improvement (CI) team in driving innovation and cultivating a strong continuous improvement culture to enhance operational efficiency and productivity across APAC teams.
• Lead end‑to‑end CI initiatives, from ideation through execution, including business case development, prioritisation, implementation, and benefits tracking.
• Partner closely with idea contributors to deliver against improvement targets defined for each initiative.
• Facilitate cross-functional CI workshops to analyse and improve specific end-to-end business processes.
• Establish and manage the Continuous Improvement (CI) Change Agent Network program to strengthen the capabilities of the CI Community of Practice (CoP).
• Increase idea submissions through targeted internal marketing and proactive cross‑functional communication.
• Drive the Agility Transformation Rewards and Recognition Program to motivate and empower employees to initiate bottom‑up improvement ideas.
• Create and manage the Continuous Improvement (CI) backlog by gathering inputs through interviews, workshops and surveys across the Bank.
• Conduct high-level assessments on ideas for prioritization, identifying quick wins and high-value strategic initiatives.
• Develop and publish CI newsletters to highlight completed initiatives and realised benefits, promoting transparency, awareness, and engagement.

Strategic Initiatives

• Collaborate with the Project Management Office, Business Sponsors and Technology stakeholders to oversee the delivery of strategic initiative, ensuring they are completed on time and within budget.
• Coordinate with branches within APAC, the Head Office and other regions on various bank-wide strategic improvement initiatives.
• Drive decisions to ensure optimal solutions are based on both commercial and business requirements.

“Quick wins” Projects 

• Collaborate with business units and other stakeholders to oversee the complete delivery of "Quick Wins" projects from ideation to successful implementation within a 90-day plan. This includes managing project plans and milestones, ensuring full operational readiness, handling risks and controls, and providing communication and training to all stakeholders, along with creating documentation such as process flow charts and SOPs.
• Maintain up-to-date knowledge of MUFG policies and procedures to ensure compliance in all implementations.

Management Reporting

• Publish monthly dashboards to track progress and provide updates on strategic initiative deliveries and quick wins.
• Monitor project outcomes against KPIs and generate regular reports.

Job Requirements

• Minimum 5 years’ experience in a large organization, ideally within the banking, financial industry, or consulting, with a focus on operational excellence, business analysis, and project management.
• Minimum 3 years’ experience in stakeholder management, with proven skills in conflict resolution, consensus building, and the ability to build partnerships and influence beyond direct responsibilities.
• Demonstrated expertise in process improvement tools such as process mapping, A3 Problem-Solving, SIPOC, data analysis and automation.
• Familiarity with design thinking and operational improvement methodologies and tools such as Human-Centered Design (HCD), 6-sigma, Lean, Kaizen, etc.
• Certified Six Sigma Green Belt or Black Belt is required.
• Proven experience managing multiple complex initiative and competing priorities, achieving milestones, and delivering multiple deadlines simultaneously.
• Knowledge of corporate banking products such as corporate loans, payment, cash management or trade finance is advantageous.
• Ability to stay abreast on issues and industry trends related to the banking products and services.
• Proven track record of delivering successfully project outcomes, including high-quality implementations, cost savings and revenue generation within tight timelines and budget constraints.
• Demonstrated ability to effectively reach an audience through clear presentations, writing skills and excellent communication strategies.
• Highly organized, with a structured and analytical approach to problem-solving.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.