Associate, Client Support

About the Role:

Grade Level (for internal use):

08

The Team:
As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager.

Responsibilities and Impact:

• Ensure customers of Counterparty Manager receive first-class service consistent with S&P Global’s expectations.

• Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager

• Understand client mapping requirements for data, API, and questionnaire purposes and facilitate entering that information into the system.

• Provide front-line daily support for all clients including capture of bugs and enhancements.

• Coordinate with various internal business functions, including sales, operations, and development, to resolve client queries.

Compensation/Benefits Information:

Final base salary for this role will be based on the individual’s geographic location, experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits.

Basic Required Qualifications:

• Ability to work independently while still interacting within an integrated team structure.

• Experience with Microsoft Suite of products (Excel, Word, Outlook, etc.)

• Personal initiative and ability to prioritize and multi-task efficiently and effectively.

• Bachelor’s degree and experience in Client Support is a plus.

• Ability to work a hybrid schedule out of the Gurgaon office (Flexible 2 days a week in the office)

• Open to working in America hours (Night Shift) and Weekends.

• Fluent English speaker.

Additional Preferred Qualifications:

• Great listening skills and responses.

• Organized and diligent.

• Strong analytical and interpersonal skills.

• Knowledge of additional foreign languages is a plus.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in India.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)