Associate, Client Implementation Specialist

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Purpose: 

MUFG is seeking a Client Implementation Specialist to join their dedicated team based in Singapore. This role offers you the opportunity to be the central point of contact for clients during implementation, ensuring a seamless transition and exceptional customer experience. You will work closely with Relationship Managers, Sales, Product, and Operations teams to deliver tailored solutions that meet client needs. The organisation is committed to continuous improvement, leveraging best-in-class project management methodologies and digital tools to enhance workflows and drive efficiency. With a focus on collaboration, knowledge sharing, and professional development, this position provides flexible working opportunities and access to ongoing training. If you are passionate about delivering outstanding service and thrive in an inclusive environment where your input shapes future processes, this is the perfect role for you.

• Be the dedicated point of contact for clients throughout implementation, guiding them through documentation, User Acceptance Testing and go-live stages while ensuring their satisfaction.
• Work collaboratively with internal teams across departments and regions to deliver consistent client experiences, share best practices, and contribute to product enhancements based on feedback,

Key Responsibilities:

As a Client Implementation Specialist, you will play a pivotal role in supporting frontline Relationship Managers and Sales teams by coordinating new-to-bank client onboarding as well as implementing host-to-host solutions for existing customers.

Your day to day responsibilities will include -

• Receiving deal handover forms from Relationship Managers detailing client requirements, fees, pricing, and contacts before initiating the Implementation process.
• Set up internal calls with Sales, Product, and Operations teams when complex implementations require clarification or additional support.
• Drafting comprehensive project scope documents outlining high-level plans, required documentation, timelines, and next steps for each client implementation.
• Conducting kick off calls with clients to introduce yourself and stablishing clear communication protocols including contact points, frequency of meetings, and preferred methods to maintain transparency throughout the process.
• Gathering and share all necessary documentation such as Agreements, Application forms, file specifications, project scope, account requirements, and eChannel user matrices with clients.
• Responding promptly and thoroughly to client inquiries regarding products and services being implemented and coordinate additional KYC requirements between clients and the KYC team; escalate major issues to Relationship Managers as needed for resolution.
• Collecting signed original documentation from clients and coordinate setup with middle- and back-office teams to ensure all signature specimens, board resolutions, limits, and fees are correctly entered into systems prior to go-live and the review of scanned copies of completed application forms from clients to confirm accuracy before signing and returning originals for internal registration.
• Facilitate legal document negotiations by arranging meetings between clients and relevant parties; track commentaries on clause changes; prepare internal memos for approval of final agreements.
• Handle exception cases by understanding unique client requirements; collaborate with Product Managers to propose workaround solutions; prepare exception handling memos for management approval.
• Coordinate eBanking setup including file format testing (UAT/PVT) as well as training sessions led by eBanking subject matter experts for clients on platform usage.
• Monitor post-go-live periods to ensure customer satisfaction; conduct final calls with clients reviewing project closure documentation including new account details and contact points for ongoing enquiries or maintenance support.
• Package deal handover forms along with signed applications, non-standard pricing approvals, legal negotiation approvals, eChannel user matrices, and exception handling approvals for transfer to BAU relationship service teams.
• Capture process inefficiencies during implementations for future streamlining; log customer feedback for prioritisation in product development initiatives.
• Provide input on new simplified documentation formats; test proof-of-concept platforms such as e-signature solutions or workflow tools; contribute to knowledge base creation including process flow diagrams or self-help guides for clients.
• Support product teams in testing various solution rollouts (UAT/PVT/Pilot); collaborate with regional client relationship management teams as well as other branches to ensure consistent onboarding experiences across regions.
• Drive effective transaction banking system administration in accordance with regulatory compliance policies; manage risk standards while safeguarding customer interests; perform additional duties assigned by department heads.

What you bring:

To excel as a Client Implementation Specialist you will bring proven experience gained from at least three years working within banking environments with a clear focus on customer service oriented roles or operational functions related to client onboarding.

Qualifications:

• Minimum Bachelor’s degree in Business, Finance, or a similar field.
• Minimum 3 years experience in Transaction Banking client service management
• Project management proficiency allows you to plan effectively drafting scope documents that outline timelines plus next steps while keeping stakeholders updated on progress.
• Depth and technical knowledge of e-banking platforms plus core banking systems supports your ability to coordinate UAT/PVT testing plus train clients on digital channels confidently.
• Proven experience in KYC procedures combined with strong client onboarding capabilities within banking environments ensures you can navigate regulatory requirements efficiently.
• Ability to clearly communicate in written and verbal formats to internal and external stakeholders
• Ability to work collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.

Key Competencies:

• Client-focused mindset with a commitment to delivering exceptional service.
• Proactive and results-oriented approach.
• Strong organizational and multitasking abilities.
• High level of integrity and professionalism.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.