We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As a member of the Commercial Banking, Client and Employee Experience Team, the Associate, Client and Employee Experience, is responsible for supporting the business through a range of activities including business analysis, project co-ordination, communication, relationship management and continuous improvement. The Associate will be responsible to support approved Commercial Banking projects, initiatives, and compliance programs led by the Client and Employee Experience team. This role will focus on supporting the day to day reporting, communications, and coordination of work streams, as well, supports larger scale initiatives impacting Commercial Banking clients and employees.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
Business Management - Support the Client and Employee Experience team with any compliance, communication, or operational tasks required while working in a fast paced environment to effectively execute strategic priorities of varying complexity. Strong communication and presentation skills, both written and verbal, to support engagement, and successfully deliver initiatives for the Commercial Bank. Identify and implement opportunities for improving the efficiency of processes within the team and Commercial Banking.
Project Coordination - Support on projects, processes, reporting, meeting minutes, and work packages. Prepare presentation material and communications and partner on change management activities to support initiatives and roll out to the frontline.
Relationship Management - Maintain professional relationships with multiple partners and stakeholders through excellent interpersonal skills. Communicate proactively with colleagues and leaders to plan and organize work across LOBs. Liaise with stakeholders to solicit their input into the development of new or enhanced business processes, and to ensure aligned operations and communications.
Reporting - Track progress and conduct analysis of data and reports. Support in the tracking and communication of performance metrics.
Who you are
You have a Bachelor’s degree in business, communications, marketing or related field.
You can demonstrate experience in project Management, reporting, communications, marketing.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You embrace and advocate for change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You're motivated by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Experience with Microsoft Suite, specifically Excel and PowerPoint is an asset.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 10th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Customer Experience (CX), Personal Initiative, Prioritization