Associate Claims Specialist, Multiline (Claims Service Center)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Begin your career with Nationwide on May 11, 2026 — proudly recognized as one of the Fortune Top 25 Best Companies to Work For!

Location Requirement

We are primarily hiring in Des Moines, IA for this role. New hires will be required to work in office for the first 12 months of the role.
Candidates outside Des Moines may also be considered if they have previous Nationwide experience in comparable roles, including prior experience in our call centers.

Compensation

Starting Base Salary: $45,630 annually (Approximately $22.64/hour, based on a 38.75‑hour workweek)

Actual compensation may be higher (up to $50,700) depending on relevant skills and experience.

Training Expectations

We invest in your success. Starting May 11, you will participate in our award‑winning 11‑week, instructor‑led training program designed to build a strong foundation for a long‑term career.

• Training Format: In‑person

• Schedule: Monday–Friday, 8:00 AM–4:30 PM CST

• Attendance: 100% attendance is expected due to the amount of content covered between May 11 and November 27.

Permanent Schedule

After training, your schedule will be assigned based on business needs and will align with Claims Call Center operating hours: Monday–Friday, 7:00 AM–7:00 PM CST. No weekend days required!

After 12 months in the role, hybrid work schedules may be considered based on performance and business requirements.

Ideal Candidates Will Bring:

• Strong customer service, empathy, and multitasking skills

• Call center experience (highly preferred)

• Insurance or claims experience (preferred)

#LI-BC1​

Job Description Summary

Our Multiline claims professionals have unique roles, navigating across product lines to take care of our customers easily, efficiently and professionally. Working in this area provides a broader view of the enterprise, which could help you position yourself to advance. If you can handle a high volume and high level of complexity of claims, are comfortable with advanced technology and have the desire to help customers and deliver on Nationwide’s promise, we want to hear from you!

As an Associate Claims Specialist, you'll be responsible for providing an effortless experience on the most complex personal lines claims services functions. You'll conduct intake for first notice of loss and inquiries through phone, email, chat and text while promoting and providing outstanding customer service. You'll also be responsible for handling claims according to prescribed authority and standard claims methodologies, answering questions and providing guidance to policyholders, claimants, agents and others and creating an exceptional customer experience while contributing to individual and team performance expectations. In addition, you'll handle non-routine calls and complex service requests, frequently serve as a technical resource to team members and provide guidance on related issues. And you'll assist with all claims services call overflow (auto, property, commercial) and property catastrophe (CAT) support.

Job Description

Key Responsibilities:

• Delivers a positive customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing the delivery of outstanding claims service.

• Authorizes and/or approves all claims payments within the delegated authority or within the maximum limits as outlined in company policies and procedures.

• Determines the best course of action for the handling of each individual claim, with moderate direction and oversight. These options include the use of the Property Repair Network

• Completes Notice of Loss and may determine certain policy coverages where necessary. Consults on inquiry calls from policyholders, claimants, agents and others. Responds effectively and appropriately to sensitive events and/or situations as needed.

• Establishes and authorizes additional living expenses for complex claims.

• Determines proper policy coverage on claims and supplements using Best Claims Services Practices.

• Receives first notice of loss for claims and coordinates emergency services and temporary accommodations for member, informing them of all relevant field assignments.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Supervisor, Insurance Services, Claims Services.

Typical Skills and Experiences:

Education: Undergraduate degree or equivalent experience.

License/Certification/Designation: State licensing where required. Successful completion of required claims certification schools/classes.

Experience: One-year personal lines claims call center experience, with insurance knowledge and background. Prior claims handling experience preferred.

Knowledge, Abilities and Skills: Knowledge of all Claims Intake System(s), Claims Processing System(s), and the claims reporting process, as well as, detailed knowledge of insurance coverage’s, policies and claims handling procedures. Solid understanding of Insurance industry operations and customer service methodology. Outstanding verbal and written communication skills needed to effectively interact with the policyholders, claimants, agents and co-workers. Ability to make decisions such as the application of coverage’s, assignments, and work priorities. Ability to efficiently operate personal computer and all related claims/business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Claims call center 7/24/365 environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Non-standard hour’s possible. Flexibility of schedule is desired. Overtime as required (non-exempt). Able to work catastrophes (CAT) as needed.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

#claims

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Associate Claims Specialist, Multiline : $46,345.00-$75,500.00

The expected starting salary range for Associate Claims Specialist, Multiline : $46,345.00 - $60,800.00