We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
This is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
- Monitors office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner.
- Works with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions.
- Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
- Addresses/resolves any customer-service or team member issues.
- Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
- Works closely with the Sales and Marketing department in developing strategies to increase and retain membership.
Other responsibilities may include:
- Conducts tours for prospective patients and ensure New Patient paperwork is completed and in chart.
- Works with doctors in meeting set up, writing letters to/for patients.
- Reviews reports to ensure target metrics are achieved and processes are being followed.
- Ensures co-pays are compliantly collected and cash is reconciled and deposited.
- Conducts walk through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
- Conducts training and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA training occur and employees have all required certifications current in their files.
- Monitors transportation and housekeeping activities.
- Monitors/alters team member work schedules, including approval of overtime or vacations.
- Works closely with the Management Team and Administrators in relation to strategic business planning.
- Other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Skills in operating phones, personal computer, software and other IT systems.
- Skills in oral communication (English required).
- Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
- Ability to pay close attention to detail and to ensure accuracy of reports and data.
- Ability to manage multiple processes and work effectively with other team members.
- Fluent in English.
PAY RANGE:
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
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