Associate, Business Development - Mobility

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Summary : 

Japan’s tourism economy is built on its world-class transportation infrastructure, with 80% of domestic travel powered by the railway network. As the leading OTA in the mobility space, Klook is the de facto strategic partner for Japan’s major transportation operators, thus uniquely positioned among global OTAs landscape. We don't just sell tickets; we provide the digital backbone for the nation's core travel arteries.

In this role, you will support the smooth operation of Japan’s transportation partnerships by assisting the Business Development team, enhancing product quality, and ensuring efficient cross-functional coordination. As you develop in the position, you will also have opportunities to manage long-tail accounts independently.
 

What you’ll do

• Operational Support: Perform operational tasks to assist the Business Development (BD) team, including activities such as onboarding, content editing, and handling merchant inquiries, following established procedures. 
• Sales Support: Assist sales team members in preparing proposals, presentations, and reports for merchants and senior management.
• Coordination: Collaborate closely with various departments within the company, including marketing to maximize sales, supplier operations to enhance efficiency, customer service to drive satisfaction and repeat business, finance to ensure accurate payments and minimize risk, and legal to finalize the contracting.  Ensure all support to be processed with high efficiency and meticulous attention to detail.
• Detailed-oriented work: Content proofreading, product page editing in terms of latest content, pricing, inventory, images to facilitate user’s purchase journey on our platform.
• Process Optimization: Identify opportunities to enhance efficiency and optimize fundamental BD processes. 
• Long-Tail Account Management : When he/she performs the above task efficiently, he/she has a room to independently manage and nurture a portfolio of long-tail transportation accounts, ensuring high partner satisfaction and identifying incremental growth opportunities.

What you’ll need

• Experience: At least 3 years of work experience, with a preference for background in the travel tech industry.  Experience in Sales Operations, Supply Operations, or Project Management is an advantage. 
• Language: Fluency in both Japanese and business level English.  
• Communication: Effective communication skills to understand merchant/BD, and stakeholder requirements, gather product information, and manage client expectations. It involves being curious and using active listening to understand merchants. 
• Organization: Strong organizational skills to manage merchant portfolios, track sales activities, and ensure timely follow-ups. 
• Data skills: Comfortable working with spreadsheets and internal management systems. Has a natural curiosity of working with data and systems.
• Judgement: Ability to prioritize tasks based on their strategic importance and potential business impact.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.