Associate, Ballpark Experience

Summary: 

The Associate, Ballpark Experience plays a key support role across the entire Ballpark Experience (BE) department, providing operational, administrative, and customer-service assistance to ensure the smooth execution of day-to-day activities. Two Associates will be hired from a single posting, both serving as shared resources supporting multiple verticals, including Hospitality, Consumer Products, Promotions & Gameday Events, Heritage & Memorabilia, and Game Presentation. 

This position offers hands-on exposure to all facets of the Mets’ fan experience — from retail and promotions to live events and VIP activations — and is designed as a one-year, full-time opportunity for early-career professionals seeking immersive experience in sports operations. 

Essential Duties & Responsibilities: 

Departmental Operations & Administrative Support 

• Provide cross-functional support for daily BE operations, assisting with administrative, event, and logistics tasks

• Manage promotional inventory, short-turn internal and external requests for promotional items, merchandise, and VIP gifts

• Assist with meeting setup, credential distribution, deliveries, and inventory organization

• Maintain department supplies, swag, and signage; track requests and replenishment needs

• Support game-day and event operations, including setup and breakdown of activations, hospitality spaces, and promotional areas 

Retail & Order Fulfillment – “Mets Team Store Delivered to Your Door” 

• Serve as a primary point of contact for phone and email orders through the Mets Team Store

• Provide exceptional customer service — confirm product availability, process orders, manage payments, and respond to inquiries

• Pick, pack, and ship orders accurately and on time; coordinate with Aramark Retail for inventory and restocking

• Track order data, returns, and guest feedback; help develop ideas to drive additional business

• Collaborate with Marketing and Consumer Products to promote the service and ensure brand consistency

• Support Amazin’ Memorabilia fulfillment, shipping, and auction management as needed 

Game-Day & Event Support 

• Assist with anthem singers, Veterans of the Game, and on-field ceremonies, coordinating tickets, escorts, and hospitality needs

• Support Promotions & Guest Experience Staff on giveaway distribution, tracking inventory, special ticketed events, theme-night setup, and fan engagement activations

• Provide backup support for Hospitality events, retail displays, and special initiatives

• Serve as a visible, guest-facing representative of the Ballpark Experience team on game days 

Qualifications: 

• Bachelor’s degree required

• 0–2 years of relevant experience (sports, hospitality, retail, or event operations preferred)

• Strong organizational skills and attention to detail

• Excellent written and verbal communication

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Adobe Photoshop is a plus

• Must be available to work non-traditional hours, including nights, weekends, and all Mets home games or major events

• Ability to lift up to 25 lbs. and perform occasional physical tasks related to event setup

• Valid Driver’s License and ability to travel to different sites as needed 

Core Competencies & Attributes 

• Service Mindset: Enthusiastic and eager to assist teammates and guests

• Team Player: Willing to help across all verticals and adapt to changing priorities

• Responsiveness: Handles requests quickly and professionally to maintain BE’s “best to work with” standard

• Attention to Detail: Ensures accuracy in orders, communication, and execution

• Professionalism: Represents the Mets brand with positivity, courtesy, and reliability 

The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.  

The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential. 

Hourly Rate: $22.00