Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: For this role we are looking for the successful candidate to work on a hybrid basis from our office in Galway City, two to three days per week.
We're seeking an Associate AI/ML Engineer to join our Conversational AI team and contribute to the development of our Virtual Agents platform. In this role, you'll work on innovative projects that push the boundaries of conversational experiences while helping deliver our vision towards Agentic AI. This is an excellent opportunity for someone early in their career to gain hands-on experience with cutting-edge AI technologies while working on problems of moderate scope under the guidance of experienced team members.
Contribute to the development and maintenance of our Virtual Agents engine, working on features and components of moderate complexity
Support proof-of-concept (POC) initiatives exploring new conversational AI capabilities and agentic AI approaches
Collaborate with team members to solve technical problems within the conversational AI domain
Implement and test AI/ML models for natural language understanding, dialogue management, and response generation
Participate in code reviews and technical discussions, working to build alignment around project tasks
Analyse data and system performance to identify issues and opportunities for improvement
Document technical work and communicate findings to team members
Work on smaller, well-defined projects that contribute to broader team goals
University degree in Computer Science, Engineering, Mathematics, or related technical field (or equivalent practical experience)
Basic understanding of machine learning concepts and natural language processing fundamentals
Programming proficiency in Python and familiarity with ML frameworks (e.g., TensorFlow, PyTorch, scikit-learn)
Ability to work collaboratively within a team and follow established procedures and best practices
Strong communication skills with the ability to explain technical concepts to team members
Problem-solving mindset and eagerness to learn new technologies
Commitment to self-development and building technical proficiency
Conversational AI platforms, chatbots, or virtual assistant technologies
Large language models (LLMs) and prompt engineering
Dialogue systems, intent classification, or entity recognition
Cloud platforms (AWS, Azure, or GCP) and their AI/ML services
Agentic AI concepts, autonomous agents, or multi-agent systems
Emerging AI trends such as retrieval-augmented generation (RAG) or AI orchestration
Software development practices including version control (Git), testing, and CI/CD
Human-computer interaction and user experience in conversational contexts
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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