Associate Account Manager

Dream Big.  Go Beyond. Be Unstoppable.
 

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. 

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. 

What you'll do

• Aligning with the Account Managers that you support to determine the strategy for your account portfolio to maximize and protect revenue through weekly 1:1 and quarterly territory planning

• Management of smaller dollar transactions, such as adding banks, users, etc, including the creation and delivery of change orders in coordination with the AMs.
• Generate and mature pipeline for customer portfolio, through customer interactions (meetings, emails, etc.) as well as campaigns coordinated with AMs / AM Leadership
• Support AMs through a “divide and conquer ”mentality to ensure all customers are properly supported and opportunities for expansion are maximized.
• Coordination of consulting services scope and pricing for ad-hoc professional services needs.
• Participate and support other key events led by customer-facing roles (AM, SAM, Product) such as Executive Business Reviews, strategic meetings, demonstrations, Support Cadences as needed.
• Partner with cross-functional teams (Sales, CEEs, Support, Professional Services, Product, and Marketing) to ensure a smooth and consistent customer experience.
• Prepare and/or review and analyze renewal audits in advance of renewal timeframes (2+ quarters ahead of contract expiration).
• Handle routine issues and escalate and manage customer issues if needed or if beyond the scope of the role.
• Work with the Renewal team to review the renewal packets and strategize with the account management team on renewal options for their clients.
• Compliment the services of the AM, but not duplicate efforts, meeting attendance, etc.
• Prepare and Deliver QBR to review goals and achievements from previous quarter as well plan for upcoming quarter.
• 80% revenue focused tasks (pipeline build, deal maturation, deal closure, renewal retention). 20% admin and support functions.

What you bring

• Organizational Skills: The ability to manage upwards of potentially 40+ change orders or client inquiries simultaneously.
• 2-3 years of business experience in customer-facing roles, preferably SaaS software.
• Sales, BDR, or Customer Success Experience.
• Ability to learn quickly and adapt to new tools and technologies.
• Proficiency in MS/Google tools: Word, PPT, XLS.
• Proficiency in Salesforce or a comparable tool.
• Passionate about building relationships and working directly with customers.
• Comfortable managing through conflict and escalation.
• Self-starter with strong time management and organizational skills.
• Proven track record managing multiple priorities at a time.
• Ability to thrive in a changing environment of a growing team and organization.
• Excellent communication skills - oral and written.
• Ability to work across multiple teams internally.
• Comfortable being measured to targets.
• Ability to travel, up to 20% to be onsite with clients or at events.
• Strong interpersonal skills and comfortable working with lots of different people.
• Degree in Finance, Accounting, Treasury, Business Management, or equivalent preferred.
• Background working in Treasury, Cash Management or equivalent is preferred.

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress. 

• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us. 

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency. 

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves. 

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

At Kyriba we value pay transparency and fairness. 

For new hires, the annual base salary range for this role is $63,560.00 - $80,412.50 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications. Kyriba also offers a comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. See EEO Law. 

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.