At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Associate Account Manager is responsible for supporting the Enterprise Account Managers in the day-to-day management of assigned client accounts. This role includes a mix of internal coordination and client-related support activities and is intended to help ensure effective service delivery, strong account administration, timely follow-up, and overall client satisfaction. The successful candidate will assist with account planning, issue tracking, reporting, meeting preparation, service review support, and coordination of client-related deliverables.
The Associate Account Manager will work closely with the lead Account Manager and partner with internal stakeholders across Operations, Product, Technology, Finance, Legal, Compliance, and Service teams to support client needs and account objectives.
Account Administration and Reporting
Maintain account documentation, status reports, service logs, action items, and internal tracking tools.
Prepare internal and client-facing account summaries, reports, and presentations.
Compile service metrics, performance data, and operational updates for use in client reviews and internal discussions.
Track account activity, open issues, risks, and escalations, and ensure timely follow-up with the appropriate stakeholders.
Assist in the preparation and maintenance of account plans and client review materials.
Internal and Cross-Functional Coordination
Coordinate with internal departments to obtain updates, resolve outstanding items, and support client-related initiatives.
Work with Operations, Product, Technology, Finance, Legal, Compliance, and Service teams to help ensure timely delivery against account commitments.
Schedule and organize internal and client-related meetings, including preparation of materials and documentation of outcomes.
Monitor action items and follow up with internal stakeholders to ensure completion within agreed timeframes.
Escalate issues to the lead Account Manager as appropriate.
Service and Project Support
Assist with the coordination of account-related projects, implementations, service enhancements, and remediation activities.
Track project milestones, deliverables, timelines, and dependencies affecting client accounts.
Support the lead Account Manager in managing service-related issues and in coordinating responses to client concerns.
Help prepare status updates and communications related to project or service activities.
Contribute to service improvement efforts by tracking recurring issues, client feedback, and operational trends.
Education:
Bachelor's degree or equivalent
MBA is an asset
Qualifications:
5-10 years of industry experience
Recruitment Process
Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.
Compensation
Salary Range: $30.00 - $50.00/ hour (CAD). Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.
AI Disclosure
No AI or automated tools are used in the screening or assessment of applicants for this role.
Vacancy Disclosure
This posting is for an existing and currently open position within Broadridge.
Background Check Process
Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
Employment verification
Education verification
Credit inquiry
Canadian criminal record check
Workplace Flexibility
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.