Position Summary
The Associate Director of Total Rewards Operations will lead a regional team responsible for overseeing all Compensation and Benefit operations programs. This role emphasizes operational excellence, ensuring the team meets deliverables and deadlines through the company’s ticketing/task tools while also contributing to regional and global compensation initiatives. The Associate Director will cultivate a culture of continuous improvement, proactively seeking opportunities to optimize processes and support artificial intelligence for greater efficiency.
Key Responsibilities
Lead and manage a regional team, ensuring effective oversight of all Compensation and Benefit operations programs.
Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution.
Handle and resolve escalations, providing support and guidance to team members.
Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with global stakeholders.
Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency.
Contribute to the successful rollout of large-scale and global compensation and benefit programs, such as Annual Compensation Planning, Global Job Architecture, Ad-hoc Benefit rollouts and other key initiatives.
Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance.
Develop and mentor team members, fostering a culture of continuous learning and professional growth.
Key Qualifications
Minimum Requirements
Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
Minimum of eight-to-ten years of experience in compensation and benefits management, with a preference of five (5) years in a multi-country role.
Extensive experience in operations and share capability center models.
Strong project management and working in cross-functional teams.
Excellent analytical and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
Extensive knowledge of Compensation and Benefit strategies, theories, best practices, and regulations
Preferred Requirements
Certification in compensation (e.g., CCP, GRP) is a plus.
Certification in benefits (e.g., CEBS) is a plus.
Skills Needed
Ability to lead and manage a team effectively, providing direction and support.
Excellent project management skills, with the ability to manage multiple projects simultaneously.
Ability to work independently and as part of a team.
Excellent analytical skills and attention to detail.
Strong communication and presentation skills.
Cultural awareness and the ability to work effectively in a global environment.
Proficiency in data analysis and reporting tools.
Additional Information
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