Assistant Vice President, National Accounts Core Client Management-Employee Benefits

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The Assistant Vice President, National Accounts Core Client Management leads the client management strategy, performance, and experience for the National Accounts (5,000+ lives) segment across the Core product portfolio (Life, Disability, GSI, Leave Services, Dental, Vision). Reporting to the Senior Vice President, National Accounts Sales and Client Management, this role is accountable for retention, persistency, and profitable growth through a best-in-class client management model.

Key responsibilities include:

• Leading the development and execution of a scalable, specialized, and differentiated national client management strategy.
• Driving strategies and processes to achieve targeted retention and persistency outcomes.
• Partnering with Sales, Underwriting, and Product leaders to enhance customer value and identify add-line opportunities.
• Leading a diverse, high-performing organization, cultivating a culture of accountability and client-focused excellence.
• Fostering strong, trust-based partnerships across key functions to deliver consistent client experience.
• Serving as a visible market leader and subject matter expert for the Core product portfolio in the large case segment.

* Ability to travel and work in a flexibility-first environment is a requirement of the role. *

Skills and Background You’ll Need

EDUCATION:

• Bachelor’s degree in Business, Marketing, Finance, or related field (required)
• Master’s degree in Business Administration (MBA) or related discipline (preferred)

EXPERIENCE:

• Minimum of 10 years of progressively responsible experience in client management or account management within group insurance, employee benefits, or a related field
• Experience leading large, multi-tiered teams supporting complex national clients
• Proven success in developing and executing client retention and service strategies for large case markets
• Demonstrated leadership in evolving or modernizing client service models to meet up market expectations
• Prior leadership accountability for a national accounts client management organization (preferred)
• Experience overseeing both home office and field-based client service models (preferred)
• Experience with both fully insured and self-funded benefits arrangements (preferred)

OTHER REQUIREMENTS:

• General office/flexibility-first environment with extended periods of computer use and occasional travel for business meetings, conferences, and client engagements
• Regular travel may be required

PROFESSIONAL LICENSURE OR CERTIFICATION:

• None required
• Life & Health insurance license; CEBS, FLMI, or CPDM designations preferred

Key Behaviors of a Successful Candidate

• Strategic Leadership: Drives scalable and differentiated strategies for client management
• Relationship Management: Builds deep, trust-based relationships internally and externally
• Change Orientation: Champions continuous improvement and adapts to evolving market needs
• Team Leadership: Empowers and develops high-performing teams
• Business Acumen: Demonstrates strong financial literacy and performance measurement skills

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Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

• Performance guarantees may be applied to roles with highly incentivized compensation plans for a specified period of time to support a new hire’s transition into the sales incentive plan.

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Compensation is made up of a base salary, incentives, and/or other bonuses when applicable. This is a minimum range that can be increased based on performance and sales activity.

Salary Range:

Base $200,000+ DOE, Incentive Program

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.