Assistant Vice President, Category Supplier Manager - MSP Program & Professional Services

Job Description:

Role Summary/Purpose:

Responsible for managing the complete lifecycle (onboarding-monitoring-offboarding) for enterprise-level strategic MSP(Managed Services Provider) Program and Professional Services (Consulting) suppliers. Develops and implements comprehensive supplier monitoring plans which include process metrics, SLAs, risk & issue management, and quality requirements ensuring adherence to SYF Supplier management standards. Responsible for establishing and maintaining relationships with functional stakeholders/leadership and respective suppliers aligned to the MSP Program and Professional Services . Works collaboratively and partners with the category Sourcing leader to implement the sourcing strategy developed for the MSP Program and Professional Services. Engage regularly with functional business leaders to guide and drive  discussions to ensure consistent process execution of the sourcing strategy. Partners with functional leadership, Sourcing and Legal teams for contract management and to achieve the strategic goals set for the year. Identifies and implements continuous improvements for key supplier management processes.

Essential Responsibilities:

Risk and Governance

• Complies with all Synchrony Supplier Risk Management Program Requirements
• Ensures ongoing oversight and maintenance of program documentation as required.
• Manages onsite assessments for suppliers where necessary
• Leads a program to ensure review of all contractual monitoring documentation (FFIEC, SSAE16, and audit). Summarizes and communicates findings to the team.
• Identifies and tests risks & controls with a goal of mitigating 3rd party risk exposure.
• Collaborate with QA team to ensure suppliers comply with all the 4th party risk monitoring activities.

Performance Management and Analytics

• Benchmark and identify industry best practices to implement continuous process improvements for key supplier management processes & workflows.
• Builds & maintains strong relationships with suppliers & implement oversight & governance plans to effectively monitor metrics, SLAs and quality of service delivery . Conduct Monthly and/or Quarterly Business reviews with MSP Program &Professional Services suppliers, driving a program agenda

Supplier Management

• Performs supplier oversight & management activities, including regular follow-up/completing necessary documentation.
• Oversee the full supplier lifecycle: Onboarding, Performance monitoring , compliance checks, renewals and offboarding.
• Acts a 1st line of defense ensuring that Supplier Management processes & controls are effective.

MSP Program & Professional Services Strategy Management

• Support the implementation and drive the ongoing success of the MSP Program and Professional Services sourcing strategy.
• Collaborate with MSP Team and Hiring Manager to ensure smooth onboarding of the contingent resources when needed.
• Provide change management support to internal users and stakeholders during rollout and throughout the MSP Program and Professional Services sourcing strategy lifecycle.
• Oversee administration of the VMS(Vendor Management System) platform including user set up, workflow management, reporting, issue resolution and effective usage across functions.
• Serve as a central point of contact for supplier escalations, governance and performance reviews.

 Qualifications/Requirements:

• Bachelor’s degree in any discipline
• Minimum 6 years of Financial Industry experience
• Experience with operations function and/or supplier management processes(including but not limited to Supplier Risk Management, Operations) with a proven track record for strong execution
• Must be able to travel up to 25%
• Understand the criteria or mandatory skills required for the role, before applying.

Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Level 9+ employees may apply

Desired Characteristics:

• Demonstrated project management skills
• Experience working in a regulated industry.
• Must have proven strong facilitation skills and experience delivering presentations
• Must have proven quantitative and analytical skill set
• Experience providing outstanding oral and written communication skills at all levels of the organization
• High enthusiasm and desire to work in fast paced, ever changing environment
• Proven ability to manage complex initiatives across multiple teams/platforms
• Ability to work independently and effectively manage multiple priorities with little supervision
• Experience working with reporting and analytics systems (Tableau, SAS, or comparable software)
• Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application

Grade/Level: 10

Job Family Group:

Sourcing