Job Posting End Date:
05-16-2026
Worker Sub-Type:
Regular
Scheduled Weekly Hours:
40
Position Summary:
This position provides direct assistance to Marathon County Veterans, dependents, or survivors regarding benefit availability and eligibility. Work requires extensive knowledge and technical expertise regarding VA benefits, services, claims processing and eligibility for compensation. Work often requires communicating with federal, state, and county entities in connection with benefit eligibility determinations and claim submission. This position works independently, providing accurate information regarding veterans benefits and compensation.
Examples of Work Performed:
The following duties are typical of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.
- Provides technical information and education regarding a wide range of Veterans benefits and programs with an in-depth knowledge of these services.
- Meets regularly with Veterans and their families to understand their needs and help them understand the types of benefits for which they may be eligible to receive.
- Provides claims expertise and assistance to individuals when filing claims with the Veteran Administration (VA).
- Independently interviews Veterans and their families to ensure accurate and complete documentation is submitted to the VA, as well as communicate directly with related agencies when clarification is needed and provides periodical follow-up when required.
- Receives, processes, and enters data while safeguarding confidential information in accordance with HIPAA law, personal protected information security guidelines and county policy.
- Provides information in the areas of VA pension types, service-connected disability ratings, decision appeals, dependency indemnity compensation (DIC) and survivor benefits.
- Prepares affidavits and official documents as well acquire public documents, vital records, military records, medical, social, psychological, and financial information, etc., from claimant’s employers, financial intuitions, insurance companies, commercial vendors, creditors etc. as required to fulfill claimant obligations.
- Works directly with other County Departments such as Register of Deeds (requesting death, birth and marriage records), County Clerk (mailings, updating postage), Finance (payroll and accounts payable), and Aging & Disability Resource Center (referring Veterans for other county services, obtaining materials).
- Processes State and Federal veteran benefits such as burial benefits, medical/health care services, educations, and others.
- Represents the Department at Marathon County community events, participates in outreach efforts and other initiatives deemed appropriate as assigned by the VSO.
- Maintains VA Accreditation to access confidential and secure Veterans Administration databases to process requests, claims and view benefits as needed (e.g., VIMS, VBMS, VBATS, and others.)
- Utilizes Microsoft Office applications (Outlook, Word, Excel, etc.), Marathon County Website, Workday, Vital Records, Laserfiche and other computer applications to perform daily job duties.
- Attends staff meetings, participates in required training/conferences and completes annual VA accreditation requirements.
- Performs VSO duties in his/her absence by being an advocate for Marathon County Veterans and their families.
- Performs other duties as assigned.
Qualifications:
- A Bachelor’s Degree in Business Administration, Human Services; related degree or the ability to obtain degree within one year of hire required; and a minimum of three years related work experience. Related work experience should include interviewing customers, researching individual eligibility, and processing claims or similar.
- Preferable experience in an area related to government benefits administration, especially Veterans benefits. Other combinations of education and work experience that provide equivalent knowledge, skills and abilities may also be considered.
- Must be a veteran as defined by Wisconsin Statute 45.01.
- Must obtain U.S. Department of Veterans Affairs General Counsel Accreditation within one (1) year of hire.
- Valid driver license with a driving record that meets County standards.
Knowledge, Skills, and Abilities:
- Experience developing operational policies and training clerical staff.
- Ability to maintain a thorough knowledge of changes and updates within the VA system as applicable to Veterans benefits and services.
- Ability to independently make decisions in accordance with Department policies and VA guidelines while maintaining confidentiality and security of information and documents.
- Skilled in listening, observing, gathering facts, and recording information accurately and objectively.
- Skilled in utilizing technical computer software programs and a variety of applications to process and complete work.
- Ability to learn and use complex criteria and standards applicable for a wide variety of Veterans benefits and services.
- Ability to communicate professionally both orally and in writing (e.g., in-person, by phone, email, mail).
- Ability to establish and maintain effective working relationships with co-workers and customers while responding timely and professionally to their needs.
- Ability to work with members of the public in a respectful manner in accordance with Marathon County established values and goals.
- Ability to contribute to a positive work culture that fosters excellent customer service and professional service.
- Maintain knowledge of local veteran service organizations and make referrals as appropriate.
Compensation:
Starting hourly rate $27.61 + Marathon County benefits
Physical Requirements:
Low Physical Requirements - Job involves minimal physical exertion or movement. This job typically requires prolonged sitting, limited walking, or minor lifting.
All physical requirements are described with the intent to comply with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of their job.
Selection Procedure:
The selection of the successful candidate may be made by assessment of education and work experience, oral interview, review of references, and/or other job-related selection procedures. Depending on position requirements, the selected candidate may be required to satisfactorily complete post-offer assessments, including but not limited to education verification, background checks, driver license verification, physical examination, psychological assessment, and drug screening paid for by the County.
Equal Opportunity Employer:
Marathon County is an Equal Opportunity Employer committed to diversity. All qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information or protected veteran status.
Special Accommodations:
Marathon County will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Employee Resources Department office or phone (715) 261-1451 to request special accommodations prior to the application deadline.
Notice to Applicants:
Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations, and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information. If you choose not to have this information become a public record, you must make such a request in writing to the Employee Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law