Working under the leadership of Talent Acquisition Manager, collaborating with retail business stakeholders to identify hiring needs, formulate talent portraits, implement hiring strategies and maintain internal customers’ relationships. In charge of BPO&RPO vendors management to ensure that their services meet company's quality standards, delivery and timeline requirements. Continuing to optimize and iterate vendors’ service quality and improve recruitment experience to support current and future organizational growth.
40% Full Life Cycle Recruitment for Retail Stores:
- Manage full life cycle recruitment from sourcing to onboarding to ensure effective and efficient recruitment service for internal business teams and positive candidate experience.
- Collaborate with hiring managers and retail business key stakeholders to understand business, identify hiring needs, formulate talent portraits and to create tailored sourcing strategies aligned with business needs.
- Lead BPO&RPO project managers to fulfill hiring needs, deliver high quality service and provide recruitment solutions in a timely manner.
- Effectively partner with retail leadership team at weekly sales meetings and quarterly cross team meetings.
- Proactively communicate with PXBP team on recruitment/onboarding updates, probation status tracking and turnover reason feedback etc.
- Provide talent market insights and competitors’ salary benchmarks to continuously improve recruitment initiatives and to support business expansion strategies.
- Stay up to date with market intelligence, innovative recruitment techniques and competitive vendor exploration to achieve effective talent attraction purpose.
40% BPO&RPO Vendor Management:
- Manage BPO&RPO vendors’ performance by establishing project SOP and continuous optimization, effective KPI setting, daily monitoring and tracking to ensure that their deliveries meet company's quality standards.
- Establish an effective communication and cooperation mechanism with BPO&RPO vendors, conduct regular quarterly and yearly business reviews to evaluate their performance.
- Effectively review and check BPO&RPO vendors’ database and reports on a monthly base.
- Monitor vendors’ operational work, including selecting and interviewing project managers, requiring project team manpower resources, KPI evaluation etc.
- Pay close attention to the market trends, develop competitive BPO&RPO vendors to improve the quality of retail recruitment.
- Negotiate with potential BPO&RPO vendors about key objectives, quotations and business terms with cost effectiveness and risk management awareness.
15% Report and Analysis:
- Responsible for weekly retail recruitment tracking report.
- Monthly recruitment data analysis (including sourcing channel, leading time, fulfilling rate, probation passing rate and recruitment fee tracking etc.)
- Facilitate yearly recruitment overview analysis and agency review.
- Conduct market salary benchmark report from daily recruitment activities, vendors and other resources.
5% System and Operational work:
- Proceed PO and payment procedure for monthly recruitment fees in procurement system.
- Daily maintain online job boards’ posting and operational work.
- Other Ad-hoc assigned.