At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
Make a significant contribution to our overall guest experience by helping train and mentor Educators and Instructors; supervise the day-to-day operations of the tour, sleepover, school field trip, and guest education programs; and create a healthy and safe environment for both guests and animals as they interact in programs throughout the park. In all you do, you’ll enthusiastically represent the organization by displaying a positive attitude, high level of energy and commitment to quality. You will also:
- Conducts Educator and Instructor performance evaluations and provides coaching
- Participates in staff training.
- Supervises and is responsible for day-to-day operations, scheduling, and logistics of tour, guest, school, field trip, and sleepover programs
- Responsible for opening/closing the Education operations programs as the Duty Manager
- Provide sales leadership in guest service areas including Animal Interaction Center.
- Ensures excellent customer service by responding to customer requirements, expectations, and needs
- Screens guest feedback with survey results and follows up with questions and concerns
- Monitors and enforces all company and department policies
- Adheres company standards and ACA guidelines
- Other duties as assigned
What it takes to succeed:
- Must be least 19 years old
- Have a high school diploma, or equivalent. Some college education is preferred.
- Have a minimum of 3-6 months experience as an informal science educator at a zoological for museum type facility and/or equivalent experience.
- Have a valid driver’s license; must have valid driver’s license from state of residency with a good driving record
- Have strong verbal and written communication skills
- Be comfortable working in a fast-paced, guest-centric environment and able to interact and provide quality customer service to guests as needed
- Be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
- Work well within a team structure
- Be able to sit, stand and walk for prolonged periods of time
- Be able to lift or move up to 40 lbs
- Be able to work outdoors exposed to sunny, wet and humid conditions.
- Be able to use computer and camp specific programs including MPR, Global Reservations, Camp Doc, Sea Bird, and more.
- Previous Education experience strongly preferred
- Must have 5 days of unrestricted availability to include weekends, holidays, early mornings and late evenings
- Flexibility in working varied hours, including nights, weekends, and holidays
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.