About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

We are looking for an Assistant Reservations Manager to join our leadership team to support with overseeing the department, ensuring smooth operations, high performance, and exceptional service.

What you will do

Assist Assistant Reservations Manager & Reservations Manager with corporate and local initiatives leading to the commercial success of the resort, including Multi-Property Experience, Target Guest and others as directed.
Capture sales from in-coming reservations calls and coordinate details of each reservation with focus on call conversion. Coach the team through standard testing and coaching calls to improve standards.
Assist in Day to Day running of the Reservations Team, with assistance with general inquiries and managing the effective response time of both Reservations & Air e-mail.
Assist with Group Reservations management, including rooming list processing.
Handle daily AeroTamarindo inquiries, sales, operation and financial results consolidation on a monthly basis.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform through Operations and Guest Experience of any Special Attention, VIP guests and assist in obtaining pre-arrival information, including arrival information.
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Executive Offices.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.

What you bring

Assist Assistant Reservations Manager & Reservations Manager with corporate and local initiatives leading to the commercial success of the resort, including Multi-Property Experience, Target Guest and others as directed.
Capture sales from in-coming reservations calls and coordinate details of each reservation with focus on call conversion. Coach the team through standard testing and coaching calls to improve standards.
Assist in Day to Day running of the Reservations Team, with assistance with general inquiries and managing the effective response time of both Reservations & Air e-mail.
Assist with Group Reservations management, including rooming list processing.
Handle daily AeroTamarindo inquiries, sales, operation and financial results consolidation on a monthly basis.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform through Operations and Guest Experience of any Special Attention, VIP guests and assist in obtaining pre-arrival information, including arrival information.
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Executive Offices.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.