Assistant Program Officer, Strategy & Operations

Position Summary

The Assistant Program Officer will be a member of LISC’s Strategy & Operations team and will be responsible for the administration of LISC’s Impact Matrix. Launched in 2022, this tool uses a data-informed approach to refine how LISC incorporates impact into LISC’s loan process. The matrix leverages existing quantitative and qualitative data collected during LISC’s underwriting process. This position will be responsible for using the matrix to assess the impact rating of all loans that go through the credit approval process. This position will also provide project management and administrative support for the Strategy and Operations Department and CEO-related initiatives that involve the Strategy & Operations Department and Chief of Staff.

 

Essential Duties and Responsibilities:

• Strategy & Impact support
  • Support strategy team initiatives, particularly those focused on impact metrics, including working across teams on streamlined impact reporting and supporting Impact Matrix realignment
  • Coordinate with local offices and national programs to ensure strategic plan alignment and increased collaboration
  • Administer Impact Matrix, including rating loans that come for approval and preparing Impact Matrix materials for presentation at Credit Committee

• Help draft internal and external presentations on impact metrics at LISC, including analyzing data and preparing meeting materials
• Liaise across LISC departments (Lending, Finance, Communications, Local Offices, affiliates, etc.) to promote engagement on impact metrics and to enhance coordination in LISC’s ESG and impact reporting

• Team support
  • Provide project management and administrative support including meeting scheduling, note taking, and follow up task management for key Strategy & Operations team priorities, including cross-departmental process improvement efforts, NISOP (LISC's new initiative intake process), Strategic and Annual Plan projects, and additional projects as assigned
  • Support Chief of Staff on special projects and administrative duties as assigned

• Work on special projects and perform all other duties as assigned.

Qualifications 

• Bachelor’s degree from an accredited college university or relevant work experience.
• 2+ years of relevant work experience preferred.
• Strong familiarity or work experience in impact measurement and management, CDFI lending, or similar concepts, and passion for LISC’s community development mission
• Practical knowledge of quantitative and qualitative research methods, data analysis, and presentation using Excel and PowerPoint, and experience using research and data to tell a story
• Comfortable organizing, cleaning, and analyzing data, using Excel, SmartSheets, Salesforce, or similar
• Superior oral and written communication skills, excels at public speaking, comfortable facilitating meetings with more senior colleagues
• Ability to work independently, and collaborate and forge strong relationships across diverse teams
• The desire to learn, take on new projects, and advance current skills.
• Strong organizational skills, attention to detail, and proactive follow through
• Proficient in Microsoft Office (including Outlook, Excel, Word, & PowerPoint)