Assistant Product Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Mercer Workforce Solutions team team at Mercer. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Assistant Product Manager in the Mercer Workforce Solutions team, you will be responsible for managing a portfolio of clients within the General Industries team. You will ensure our remuneration and benefit benchmarking products meet client needs and provide valuable industry insights that strengthen client relationships.

We will count on you to:

• Manage and grow a portfolio of clients within the High-tech and Consumer Goods industries.
• Translate raw data into insights and presentations for delivery to industry HR leaders.
• Maintain client satisfaction through effective onboarding, orientation, and query resolution.
• Keep abreast of market and remuneration trends, drawing on deep industry and product knowledge to become a trusted advisor.
• Develop and maintain relationships with key industry contacts and maintain a significant presence in the sector.
• Lead client webinars pre- and post-survey release to maintain close market contact and communicate new insights.
• Collaborate with Project and Product Managers, Client Engagement Managers, Business Development, Sales, Marketing, and Customer Service teams to support clients and product marketing.
• Ensure accurate and timely invoicing and support revenue reporting and forecasting activities.

What you need to have:

• Business and commercial acumen.
• HR knowledge with an understanding of remuneration and rewards
• Ability to interpret complex data into easy-to-understand language.
• Proficiency with online product-related tools and technical expertise to assist clients.
• Strong public speaking skills for virtual and in-person audiences.
• Strong time management skills.
• Intermediate to advanced Microsoft Excel and PowerPoint skills.
• Excellent presentation, written and verbal communication, engagement, and interpersonal skills.
• Ability to work under pressure and manage multiple requests/projects.
• Business development skills.
• Local market awareness and presence, including communication, public speaking, and thought leadership.

What makes you stand out:

• Product management experience or working within a remuneration or reward environment preferred.
• Confident communicator able to manage diverse internal and external stakeholders.
• Strong client focus with the ability to engage clients from diverse backgrounds at all levels.
• Exceptional attention to detail and ability to manage multiple support requests simultaneously.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.