NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
NET-A-PORTER are now seeking a talented Assistant Personal Shopper to join the team. The role is primarily sales orientated, and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – where ever they are!
Some of the essentials for you to know are:
Location: Hong Kong Office
Reporting into: Assistant Personal Shopping Manager
Besides a competitive salary, we can offer you:
Performance bonus schemes dependant on the type of role you are in
Our famous staff discount along with exclusive staff sales
MPF plus voluntary contribution from the company
Multi-purpose insurance
Rental Reimbursement Program
Flexible working
A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region
Profile customers individually based on their shopping patterns
Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences
Ensure that sales leads are identified and prioritised by analyzing your customer list
Increase the spend of individuals and develop customer loyalty by understanding their needs
Ensure prompt follow up with customers acquired through events and partnerships
Optimise every opportunity to grow the customer base and acquire new high value clients
Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions
Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy
Work alongside the wider business to understand key trends and increase business acumen
Participate in Client Relations, marketing, and partnership events as required
Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointments
The type of person we are looking for:
At least 1 year of experience in customer-facing roles, preferably in luxury fashion
Proficient in MS office, including Word, Excel, PowerPoint and Outlook
Excellent communication and inter-personal skills, with confidence to network and build genuine relationships with customers
Strong commercial awareness in luxury fashion
An eye for detail and good organisational skills is essential
Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferrable
Must have the confidence to contribute ideas to the working processes at NET-A-PORTER – even those outside your day-to-day remit
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.