Assistant Manager - Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Direct comprehensive facility operations including housekeeping, vendor management, AMC coordination, and soft services delivery for premium residential facilities on a day-to-day basis.

• Conduct systematic facility inspections of residential buildings, common areas, amenities, and equipment to ensure housekeeping standards, security protocols, and maintenance requirements meet premium site expectations.

• Supervise and manage multi-departmental teams including housekeeping staff, security personnel, horticulture teams, and technical support; provide training, maintain SOPs, and resolve complex operational challenges.

• Implement energy management initiatives and oversee DG operations, monitoring fuel consumption, running hours data, and optimizing utility management for cost efficiency.

• Manage vendor management including AMC contractors, housekeeping service providers, landscaping teams, and technical service partners; ensure contract compliance and service quality standards.

• Establish comprehensive record-keeping systems including housekeeping checklists, security logs, maintenance registers, vendor performance records,

• Develop team management protocols including staff scheduling, performance evaluation, training programs, and skill development initiatives across all service verticals.

• Create and maintain operational procedures including SOPs for housekeeping, security protocols, emergency response, visitor management,

• Generate comprehensive reporting including Daily Management Reports (DMR), Weekly Progress Reports, Monthly Management Reports (MMR), and specialized operational analytics.

• Prepare financial documentation including monthly billing, vendor payment coordination, budget monitoring, and cost optimization recommendations for residential operations.

• Oversee contract management for multiple service providers, monitor SLA compliance, conduct quality inspections, and ensure adherence to premium residential service standards.

• Execute additional responsibilities as assigned by senior management within the scope of premium residential facility management and client servicing excellence.

 

Location:

On-site –Solan, India

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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