Job Title
Assistant Manager - Soft ServicesJob Description Summary
The Assistant Manager – Soft Services is responsible for supervising and managing all soft services within the facility, including housekeeping, pantry, pest control, landscaping, waste management, and front-of-house services. This role ensures service quality, compliance, and operational excellence while maintaining high standards of cleanliness, hygiene, and customer satisfaction.Job Description
About the role:
Oversee daily soft services operations (housekeeping, pantry, pest control, landscaping, waste management, façade cleaning, etc.).
Ensure service delivery meets SLA/KPI standards and company policies.
Manage roster planning, manpower deployment, and shift scheduling.
Coordinate and supervise outsourced staff and vendors.
Conduct daily briefings and ensure effective communication with teams.
Act as the first point of contact for client concerns related to soft services.
Prepare daily/weekly reports and present performance updates to management/client.
Assist in budget planning for soft services operations.
About you:
Bachelor’s degree (Hospitality, Facilities Management, or related field preferred).
3–6 years of experience in soft services or facility management.
Experience managing large commercial, residential, or institutional facilities is a plus.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from
Being part of a growing global company;
Career development and a promote from within culture;
An organization committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.