[What the role is]
You will work in Quality Service Department (QSD) to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.
[What you will be working on]
You will be responsible for the following:
- Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards.
- Manage service-related matters pertaining to the Public Health pillar.
- Handle difficult customers and perform service recovery where necessary.
- Track and analyse the feedback and appeals received.
- Propose corrective action, changes and improvements for effective customer service and satisfaction.
[What we are looking for]
Requirements:
- Keen interest in environmental public health
- Excellent communication and interpersonal skills
- Excellent writing skills
- Strong leadership skills and a good team player
- Proficient in Microsoft Office application