Assistant Manager, S2P Platform Management

The Procurement Platform Assistant Manager is responsible for the administration, optimization and maintenance of the organization’s S2P platform(s). This role serves as a subject matter expert on procurement technology platform and partners closely with various cross-functional teams to drive continuous improvement, troubleshoot issues, and deliver enhancements along with focus on data accuracy, compliance, and user adoption. Experience with Ivalua is strongly preferred.

Position Responsibilities:

• Administer and maintain the Ivalua S2P platform, including user access, configurations, and workflow management
• Act as a functional subject matter expert (SME) for the procurement platform(s), with a primary focus on Ivalua
• Troubleshoot system issues, conduct root cause analysis of incidents, and implement corrective actions to resolve defects

• Translate business requirements into functional specifications and system configurations
• Collaborate with global procurement, IT and other stakeholders to identify areas of process improvement and technology enhancements
• Support system upgrades, patches, and new functionality releases, including testing (UAT), documentation, and deployment
• Drive standardization, automation, and best practices across procurement processes

• Support compliance between platform(s) and organizational policies, security standards and regulatory requirements
• Document system configurations, business processes, and change management activities for audit and knowledge sharing purposes

Required Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related field
• 2+ years of experience in procurement systems support, IT service management, or related areas
• Familiarity with intermediate SQL and data analysis concepts is a must for troubleshooting within Ivalua
• Strong understanding of end-to-end S2P processes and technology platforms (Ivalua experience preferred). Experience with other S2P platforms such as Ariba, Coupa is an asset
• Excellent analytical, problem‑solving, stakeholder management and communication skills with attention to detail and data accuracy
• Ability to work independently and collaboratively in a fast-paced, cross-functional environment.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.