Assistant Manager

Objectives

• Supervise a team that provides overseas/international payment, registry/financial debt instruments and over-the-counter banking services to government and overseas clients/central banks.

• Provide effective operational, administrative, first and second level customer support for business systems.

• Ensure that daily processing of files, transactions and other operational tasks are completed.

• Provide business operations expertise and guidance to external and internal customers in relation to business processes.

• Conduct regular reviews of business operations to ensure operational controls are efficient and remain relevant.

• Monitor systems and liaise with stakeholders to facilitate early detection and resolution of issues.

• Ensure that activities comply with industry regulations and manage fraud and risk consistent with the Bank’s policies.

• Assist with the planning, co-ordination, testing and verification of system changes.

• Maintain appropriate contingency arrangements for systems/operations/customers/stakeholders.

Technical Capabilities

• Ability to make decisions about the team’s work output and operational matters on the day.

• Ability to supervise and guide the work of others.

• Experience in managing operational aspects of business system changes (including: planning, specifying, testing and documenting) and co-ordinating the response to incidents affecting critical systems.

• Demonstrated ability to contribute to improving business processes and increasing efficiency and effectiveness.

• Experience in the development of detailed support procedures, user guides and other operational procedures.

• Extensive experience resolving problems within service levels, identifying improvement opportunities to remediate problems.

• Advanced knowledge in payment system technologies or banking systems and technologies

• Advanced experience in transactional processing and working with procedures. Management of process and procedure life cycles in alignment with risk management requirements and principles.

• Extensive experience working in a critical operational environment involving deadlines.

• Advanced knowledge of customer support principles, monitoring and administrative requirements and experience in a customer service or help desk environment.

Qualifications

• Tertiary qualifications in a related discipline or relevant working experience.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.