Assistant Manager, Product Safety

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

The primary objective of the Assistant Manager, Product Safety Team is to manage Samsung Electronics America (SEA) Customer Care Product Liability management activities, including risk management, claims management, attending On-site Scene & Lab examinations to identify potential causes of product issue and will be responsible for communicating and executing high-priority tasks to support top management.

The goal of the Product Safety Claims Professional is to support Product Liability claims by defending the Samsung product and brand, activities to prevent product liability, attending on-site inspection & lab exams, identifying critical issues, developing a response strategy, coordinating with the insurance company and 3rd party law firm, handling safety-related concerns. 

• Manage high-level PL claims, including but not limited to claim follow-up (system/email update), attending Scene/Lab examinations with the expectation that they will prepare and present their findings to upper management.
• Be the key person to liaise with the Suwon office to present any communications from within the PLD Team.
• Claim management, including Insurance/Tender/Subrogation claims, managing LTPs and status, making decisions & escalating issues
• Works on issues that impact the success of business or addresses future concepts, products, or technologies
• Regularly interacts with external/internal stakeholders /or major customers. Interactions may frequently involve special skills such as negotiating with customers or management or attempting to influence juniors regarding significant matters to the organization
• Product Liability Risk management, sensing, and reporting potential risks to the leadership
• Early risk sensing for product liability issues, work cross-functionally with headquarter teams in Korea and the laboratory, follow up a close-loop process from detecting issues to corrective actions
• Claim management, including Insurance/Tender/Subrogation claims, managing LTPs and status, making decisions & escalating issues.

Skills and Qualifications

• Develops professional expertise by complying with company policies and procedures

• Works on problems of moderate scope where analyzing situations or data requires a review on various factors

• Exercises judgment within defined procedures and practices to determine appropriate action

• Normally receives general instructions on routine work with detailed instructions on new projects or assignments

• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.