Assistant Manager / Manager, Business Process Improvement

Manulife is hiring an Assistant Manager / Manager, Business Process Improvement. The incumbent will be responsible to support all projects that led by Manage and Review (M&R, in-force policy management) or required M&R involvement, provide data analysis support, execute digital adoption action plan and transform work processes from paper-based to digital.

Position Responsibilities:

• MIS and Dashboard Management: Prepare and maintain regular MIS reports and dashboards for Monthly Operation Review and other internal performance monitoring purposes. Provide analytical support and insights to stakeholders as required.

• Action Plan Execution: Assist the team in implementing the CWS and ePM adoption action plan, ensuring smooth execution and tracking progress against defined objectives.

• Central Coordination: Serve as the primary point of contact for initiatives that involve or impact M&R, ensuring effective communication and alignment across stakeholders.

• Project Support: Provide support for various projects that involve or impact M&R, including coordination, documentation, and follow-up on deliverables.

• Transaction Processing:
  Support transaction processing activities whenever required, ensuring accuracy and compliance with established procedures.

​

Required Qualifications:

• Bachelor's Degree preferably in a business-related field
• Minimum 6 years or above industry experience in supporting business projects and performing data analysis
• Decisive, able to work independently and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment
• Strong relationship-building skills with internal teams
• Good communication and presentation skill
• Fluent in Mandarin and English
• High proficiency in reading and writing English and Chinese
• Strong sense of ownership and attention to details
• Customer-orientated mindset
• Proficient in PC skills including MS Word, Excel, and Power Point

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid