If you are looking to excel and make a difference, take a closer look at us…
Overview
The Implementation Manager is the end-to-end owner of the corporate client experience. You will lead the initial technical onboarding of cash management solutions and remain the primary strategic service partner thereafter. This role requires a rare blend of project management rigor to build the solution and relationship management finesse to maintain it.
Responsibilities
Project Lead: Manage the end-to-end setup of domestic and cross-border cash management solutions.
Technical Integration: Guide clients through the setup of Host-to-Host (H2H) connections and API integrations.
Solution Design: Collaborate with Product and Sales teams to refine bespoke cash management and digital banking solutions.
Expert Training: Conduct high-touch training sessions on the internet banking portal and mobile banking capabilities. Drive "self-service" proficiency by educating users on administrative functions.
Voice of the Client: Conduct outbound calls to customers who submitted neutral or negative CSAT scores to understand the root cause of their dissatisfaction. Partner with product teams to develop and prioritize feature enhancements based on clients' experiences.
Skills & Experience We Are Looking For:
Bachelor Degree or equivalent
2 years and above of IT related experience will be an advantage
Excellent verbal and written communication skills
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.