Assistant Manager - FOM

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Overview

Supporting the Head of Front Office Management (FOM) in driving sustained growth and success within the business and corporate banking division specifically concerning the Loan Origination System. This role is committed to fostering innovation and leveraging analytical insights to identify, develop, and implement strategic initiatives focused on enhancing efficiency, boosting productivity, and re-engineering processes related to the compilation of business requests within Business and Corporate Banking (BCB), Wholesale Commercial Division (WCD), and Wholesale Corporate Division (WCO) in the Loan Origination System.

Functional (job responsibilities)

Business Transformation - BCB Loan Origination System
Streamlined Business Processes: Improve system alignment with business needs by analyzing current workflows, reviewing existing business processes, and designing new, simplified processes. The aim is to enhance controls, reduce redundancy, and boost competency levels based on user feedback, making business processes more efficient and effective.

Partnering with Stakeholders: Collaborate across all business units and divisions (Business, WCD, and WCO) to ensure the system effectively meets the needs of the entire BCB organization. Actively engage with users and representatives from various departments to gather a wide range of perspectives, fully understand unique requirements and operational processes, and establish clear,
well-documented requirements to minimize misunderstandings and ambiguities. This will lead to fewer errors and significantly reduce rework costs during the development phase.

Preparing Necessary Information and Workflow Required by Management: Provide management and the Project Steering Committee (PSC) with essential information for decision-making, including:

• Summarized requirements and their business value.
• Proposed workflows and their impact on efficiency.
• Raise IT Request (ITR), Capital Expenditure Request (CER) details, including cost implementation, return on investment, cost avoidance / benefits, resource requirements and timelines.
• Potential risks and mitigation strategies.

Executive Implementation Plan of Reengineered Processes :

• Prioritize and track all enhancement and change requests from the business, working group committee, and stakeholders.
• Collaborate with the main Person-In-Charge (PIC) to develop comprehensive business test scenarios for the testing phase, ensuring full coverage of bug fixes, changes, and enhancements implemented by vendors.
• Ensure the test scenarios effectively cover the flow from business operations to the Credit Admin (CRA) for LO issuance.
• Prepare detailed documentation of production fixes, Change Requests (CR), configurations, and data patching to secure PSC endorsement for release and deployment.
• Manage announcements and communications during the rollout of improved processes, including training and post-implementation assistance.

Business Application System - Documentation and Training

• Prepare comprehensive reports detailing application performance and support activities.
• Contribute to Knowledge Base Development: Assist in building and maintaining a comprehensive knowledge base, including FAQs, video showcases, brief notes, or slides to address common system inquiries and process-related questions. This knowledge base should be based on common support experiences and updated as needed, especially after new releases.
• Coordinate with nationwide Business Centres to conduct Loan Origination System (LOS) & Customer Relationship & Portfolio Management (CRPM) refresher courses, workshops, or training sessions to provide the latest knowledge sharing with users.
• Coordinate with nationwide Business Centres to conduct Loan Origination System (LOS) & Customer Relationship & Portfolio Management (CRPM) refresher courses, workshops, or training sessions to provide the latest knowledge sharing with users.

Realise your full potential at Hong Leong Bank by applying now.