Job Family:
GIC Process (India)
Travel Required:
None
Clearance Required:
None
What You Will Do:
- Oversee end‑to‑end AML, KYC, and EDD operations across onboarding, periodic reviews, refreshes, and trigger‑based reviews.
- Ensure delivery against agreed SLAs, productivity targets, and quality benchmarks.
- Act as an escalation point for complex, high‑risk, or sensitive cases (e.g., PEPs, UBO complexity, sanctions/adverse media exposure).
- Support volume planning, capacity management, and workload balancing across teams.
- Monitor quality trends, key risk indicators (KRIs), and error themes; drive root‑cause analysis and corrective actions.
- Ensure compliance with regulatory expectations, client policies, and internal AML/CFT frameworks.
- Lead responses for internal audits, client audits, and regulatory exams, including evidence collation and issue remediation.
- Review and sign off on high‑risk EDD cases as per delegation of authority.
- Manage Team Leads and/or senior analysts; provide guidance on case handling, escalation decisions, and prioritization.
- Drive performance management through goal setting, feedback, coaching, and development planning.
- Identify training needs and support structured upskilling on AML regulations, typologies, and client‑specific requirements.
- Foster a strong culture of risk awareness, accountability, and continuous improvement.
- Serve as a key operational contact for clients and internal stakeholders.
- Participate in governance forums such as WBRs, MBRs, and operational review calls.
- Provide clear, data‑driven insights on performance, quality, and risk trends.
- Support onboarding of new clients, process transitions, and scope expansions.
- Drive process standardization, SOP enhancements, and best‑practice implementation across teams.
- Identify automation opportunities and support digitization or tool enhancements.
- Track, analyze, and present operational KPIs and management dashboards to senior leadership.
- Support change initiatives related to policy updates, regulatory changes, or client‑driven enhancements.
What You Will Need:
- Bachelor’s degree in reputed University
- 7–10 years of experience in AML, KYC, and/or EDD operations, with 3+ years in a supervisory or managerial role.
- Experience managing operations for global banks, financial institutions, or fintech clients.
- Hands‑on exposure to AML platforms (e.g., World‑Check, Dow Jones, LexisNexis, Actimize).
- AML certification such as CAMS or equivalent AML certification (preferred, not mandatory).
- Strong data interpretation, reporting, and stakeholder communication skills.
What Would Be Nice To Have:
- Proven experience managing multiple teams or large-scale fraud operations
- Strong people management, coaching, and conflict resolution skills
- Ability to drive performance in a high-pressure environment
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
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