Assistant Manager, Direct Channal Control and Governance

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

The Job

Sales & Marketing Support

• Prepare and update product call scripts, sales materials, and marketing campaign flyers for internal teams and partner channels
• Review sales scripts, FAQs, and digital commerce content (articles and blogs)
• Review and approve marketing campaign materials from business partners

Compliance & Governance

• Assist the Quality Assurance and Governance team in preparing compliance-related applications (e.g., campaigns, gift offerings, discounts)
• Review gift offering assessments and sales incentive campaign assessments
• Conduct Virtual Onboarding Sandbox QA checks
• Perform FCRM checks and update Conduct Barometer dashboards quarterly
• Monitor and identify suspicious cases via Group Compliance Office’s “Early Warning System"
• Support annual Risk and Internal Audit programs and ad hoc monitoring projects
• Update TM and RM compliance manuals and recruitment workflows to meet regulatory requirements

The Person

• Bachelor’s degree in Business, Marketing, Compliance, or related field
• 4+ years of experience in compliance, quality assurance, or marketing support roles
• Strong understanding of regulatory requirements and risk management processes
• Excellent attention to detail and organizational skills
• Proficient in MS Office and familiar with compliance monitoring tools
• Strong communication and stakeholder management skills

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.