Assistant Manager, Business Servicing

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

• Establish good relationship with brokers and IFAs in the market to promote our service excellence
• Work closely with Director, Brokerage Business to evaluate and drive continuous improvements in servicing level for the broker & IFA channel
• Drive quality sales and liaise with Brokerage Administration and Support Team to ensure a robust business support foundations for our front lines and Brokers to achieve assigned KPIs
• Ensure daily enquiries from and services provided to Technical Representatives of brokers at satisfactory level and handle daily administration to ensure quality deliverables to brokers / IFAs
• Operate a smooth application process in our office area to deliver a one-stop service platform for brokers

Job Requirements

• Bachelor degree with minimum 3 years relevant working experiences in insurance industry
• Have good understanding on insurance industry (preferable on Broker market)
• Responsible and team oriented
• Good written and spoken English and Mandarin
• Good presentation and problem solving skills
• Excellent command of English and Chinese (written and spoken)

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.