Responsibilities
Monitor performance and key risk indicators of assigned business areas. Pro-actively conduct trend analysis to find abnormal trend, suspicious signs, issues. Work collaboratively with BUs to implement corrective actions to cut the potential for re-occurrence.
Prepare review reports of sale quality and ensure solution following company guidelines and regulatory requirements.
Assess control design and effectiveness, analyze business process to find weakness and propose controls to improve process.
Identify risk areas, conduct risk assessments, and propose practical solution to address the risks identified. Monitor risk management sale procedures, maintain problem logs and report issues to line manager.
Facilitate discussion of the issues and remedies with sale management level in areas. Work closely with sale managers to update newest status in sale areas.
Follow up outstanding findings and monitor the corrective actions.
Provide training and support to QA team members that covers systems, policies, procedures, and core processes.
Support to conduct any ad-hoc reviews and initiatives, as required.
Required Qualifications:
Bachelor degree in Finance, Business Administration, Data analysis and related fields.
Experience in Agency Operations, Insurance industry
3 - 5 years in risk management, compliance or audit roles.
Preferred Qualifications:
Detail-oriented and proactive
Ability to work independently
Professional certifications (FRM, CRMA, etc..)
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement