Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
Provide administrative support to the distribution center to ensure delivery objectives and customer service standards are met. Includes:
− Monitor and follow up on shipments handled by parcel carriers.
− Update delivery status in the intranet database to ensure accurate and up-to-date information, as well as manage, track, and process chargebacks, including the preparation of drs and credit notes.
− Provide customer service support by resolving delivery issues with parcel carriers, as well as discrepancies such as shortages and overages for both company-owned stores and wholesale customers.
− Maintain communication with customers, company-owned store personnel, carter’s finance team (accounts receivable), 3pl staff, carriers, parcel service providers, carter’s supply chain team, and other stakeholders.
At Carter’s, we promote a culture of inclusion and foster an environment of equality and respect. Our Talent Acquisition process is aligned with a policy of equal opportunity and non-discrimination, with a strong commitment to attracting, retaining, developing, and motivating our talent based on competencies and skills.
Carter’s provides equal employment opportunities to all candidates, regardless of race, religion, gender, sexual orientation, marital status, nationality, or any other status protected under federal, state, or local laws. We do not require medical certificates related to pregnancy status or HIV as a condition for hiring, employment continuity, or promotion.