Assistant Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in Koh Samui's breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island's maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature's embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.

Housekeeping Assistant Manager

About the role:

The Housekeeping Assistant Manager ensures our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. They assume a very "hands on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff, and assume responsibility for the Department in the absence of the Housekeeping manager and the Director of Housekeeping.

The position reports to Housekeeping Manager as well as the Director of Housekeeping.

What you will do:

• The ability to train housekeeping employees in order to achieve the standards of cleanliness in guestrooms.
• The ability to conduct performance evaluations in accordance with hotel policies.
• The ability to make recommendations and follow through on disciplinary action for assigned staff.
• The ability to inspect every room daily on assigned floors.
• The ability to monitor the performance of Villas attendant to there are sufficient supplies on the guest floors and the hallways are maintained according to standards.
• The ability to participate in the inventories of guest supplies, linen and cleaning supplies.
• The ability to be familiar and understand all hotel and departmental policies, procedures and standards established by the Director of Housekeeping and the Four Seasons Hotels.
• The ability to participate in the yearly housekeeping and expenses labor budget preparation.
• The ability to coordinate engineering work orders for assigned areas and follow-up inspections.
• The ability to coordinate cleaning schedules for Villas attendant and Houseman of deep cleaning items.
• The ability to participate in the daily scheduling of housekeeper's assignments.
• The ability to assist in conducting monthly staff meetings.
• The ability to monitor cost control programs for housekeeping labor and supplies.
• The ability to maintain a high level of employee morale.
• The ability to complete daily housekeeping labor standards in order to monitor labor controls.
• The ability to perform other tasks or projects as assigned.
• Ensure smooth guest arrival and departure experiences.
• Collaborate with other departments to maintain a seamless flow of communication and deliver exceptional service.

What you bring:

• Must have existing work authorization to work in the country of Thailand
• Proven experience in a similar role within a luxury hotel or resort.
• Excellent communication, problem-solving, and guest service skills and a strong team player.
• Excellent personal presentation and interpersonal skills.
• Proficiency in hotel management software and systems.
• Warmth, care and genuine enthusiasm when dealing with guests and internal customers.
• Commitment to upholding Four Seasons Service and Culture standards.
• Ability to handle multiple tasks and remain calm under pressure.
• Ability to function effectively in an unsupervised environment.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities 
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
   

Schedule & Hours:

• This is a full-time position
• The working hours will primarily be early morning, days and nights, during weekdays and weekends.