Primary Duties & Responsibilities:
Contact insurance companies to facilitate genetic test coverage and assist in the writing of letters of medical necessity. Submit and track authorizations/benefits for genetic testing and communicate outcomes with ordering providers.
Complete patient information on lab requisition forms for genetic testing. Compile clinical information for laboratory testing and compile/disseminate specimen collection kits. Coordinate and provide instructions for patient testing and reconcile misinformation. Contact ordering providers with general inquiries and status of patient results.
Assist the team with triaging incoming requests from patients and providers as well as managing/monitoring testing workflows. Serve as a liaison between the clinical testing lab, pathology billing, and clinical support staff.
Contact ordering providers for follow-up information, general inquiries, as well as return of routine and RUSH test results.
Routinely collect clinical data under clinical translational research protocols and assist with daily record-keeping.
Working Conditions:
Job Location/Working Conditions:
Normal office environment.
Patient care setting.
Physical Effort:
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement.
Equipment:
Office equipment.
Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
Required Qualifications:
Preferred Qualifications:
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Communication, Exercises Judgment, Healthcare Environments, Medical Sciences, Microsoft Office, Office Equipment, Organizational Savvy, PsychologyFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/