Assistant Front of House Manager

POSITION: Assistant Front of House Manager                

DEPARTMENT: Front of House

REPORTS TO: Front of House Manager  

FLSA STATUS: Exempt, Salary

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Manage, schedule, and coordinate all Front of House Supervisors and Staff members. Advance production and logistics with clients and internal departments regarding tour or venue activations. Oversee event day operations of the Front of House department. Navigate various databases to facilitate payroll and ticketing. Uphold and execute venue policy and standards of service as an acting role model for all Front of House team members.

Essential Duties and Responsibilities

• Supervise and train all Front of House team members
• Coordinate conversation with clients (tenants, touring companies, etc.) & internal departments to efficiently host a variety of VIP events and activities both before & after events
• Oversee Front of House operations during events, ensuring guests are seated efficiently, VIP activations occur on time, & aiding/addressing any customer concerns before, during, & after the event
• Ensure ushers enforce safety procedures, including crowd control, emergency exits, and venue-specific rules, to maintain a secure environment for all attendees
• Manage scheduling and payroll for all Front of House team members, ensuring adequate coverage for events and adjusting as necessary based on attendance and event requirements
• Control labor costs and manage financial reporting of all department overhead and working capital
• Collaborate and report to Front of House Manager regarding venue improvements, staff training, event emergencies, etc.
• Assist with oversight of guest services operations including managing guest inquiry emails, patron complaints, monitoring corporate survey initiatives.
• Become proficient in current ADA guidelines to enhance inclusive experiences for all patrons.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Must be 18 years of age or older
• High School degree or equivalent is required
• Two years prior experience in a customer service position preferred.

Skills and Abilities  

• Excellent customer service and interpersonal skills
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills
• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events
• Must have good organizational skills

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Van Andel Arena, Acrisure Amphitheater

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.