JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Duties & responsibilities
The role will be responsible for providing a more personal and engaging level of service at every touch point in the building, by being hospitable and forging a lasting, open and collaborative relationship with users through the delivery of a unique and authentic experience.
You play a key role in the Facility Management team . You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
Reception service
Phone response, require English. (approx. 10-15 tax-related calls receives/day)
Guest management. (max 5 visits/day but not everyday)
Beverage arrangement
Entrance open (9:30), Close (17:30)
Badge management
Pantry service
1 pantry station (No snack provided)
Stock management
Coffee, tea, and complimentary items
Coffee machines regular cleaning
Suntory water dispenser management
Fridge checking
Plants management
Only watering in weekly operation (about 12 planters)
Flower arrangement (ad-hoc)
Office supplies management
Office supplies order and stock management
Letter pack, envelope arrangement
Confident waste management (1-2 times/month)
Copy machine toner arrangement
Refill copy machine paper
Provide repair arrangement if needed
Event support
Seasonal event arrangement
October：Promotion Party >Flowers, catering or restaurant booking
November：Thanksgiving party >careering
December：Christmas
January：New year Party >catering or restaurant booking
March：End of Busy season party >restaurant booking
Office services
Business card printing
Lunch boxes arrangement (approx. 2 times/year)
Fax arrangement
Support document filling
Emergency kits management
Mail services
Send/receive domestic letter and parcel (Japan post, Yamato, Sagawa, FedEx, Bike services)
Pick up letter from the ground floor
Arrange delivery, shipment
Notify about letter to employee who stay abroad.
Candidate Specification
The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task!
Medium level of attention to detail particularly in medium volume
Strong customer service and interpersonal skills
Good verbal and written communication skills in English
Excellent personal presentation
Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
Collaborative team player and ability to work independently under matrix supervision
Experience
From a front of house role in customer service, hospitality, or real estate industry
Familiar with administrative support tasks and request management
Familiar with facility support services in either helpdesk, cleaning, landscaping, pest control or security services
Strong interpersonal and communication skills
MS Office proficiency
Location:
On-site –Tokyo, JapanIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.