JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Transform Facilities at JLL - we’re looking for an Assistant Facilities Manager (AFM) to join our IFM team managing our clients corporate real estate portfolio.
The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.
Finance – Assist with financial reporting, forecasting, budget development, and Asset Preservation Plan adherence. Monitor financial processes including PO creation, work orders, and goods receipting as directed.
Operations – Monitor workflow to meet SLA requirements and exceed customer satisfaction ratings. Support engineering teams with scheduled maintenance, compliance audits, and process adherence.
Client Service – Deliver excellent customer service to meet client expectations and build effective relationships across all organizational levels. Support implementation of short and long-term client projects.
Vendor Management – Ensure contracts are delivered professionally per scope of work and provide best value to clients. Support vendor procurement processes following client and JLL guidelines.
Quality Assurance – Review dispatch matrices semi-annually and escalate issues to Senior Facilities Manager when necessary to maintain service standards.
Compliance & Auditing – Assist in ensuring all facilities meet compliance requirements and pass management/operations audits.
Talent Management – Exhibit leadership qualities and actively support a collaborative environment focused on teamwork and performance excellence.
High School Diploma or equivalent
3+ years’ experience with facilities management and managing CMMS/Work Order applications.
Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
Knowledge of vendor management for specialized services.
An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Ease of interaction with a wide range and wide level of client staff
Proficient in MS Office, and possess strong written, verbal and people skills
Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
Military service or higher education in a related field such as business, hospitality, facility/property management is desirable
Ability to multitask and work without direct supervision
Ability to plan and manage work under time constraints
Has a customer-oriented attitude.
Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.
Estimated compensation for this position:
70,900.00 – 84,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Sunnyvale, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
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