Assistant Facilities Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

 

Assistant Facilities Manager

 

Job Title

Assistant Facilities Manager

 

 

Business Unit

Corporate Solutions

 

 

Department

Integrated Facilities Management

 

 

Reporting Relationship

Regional Facilities Manager

 

 

Objective

The Assistant Facilities Manager will assist the Regional Facilities Manager in (leading a team or) vendor group to manage the tactical delivery for the assigned facility and be the on-site key point of contact for the key stakeholders &/or client in the absence of the Facilities Manager. The responsibilities will include maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services, workplace health & safety, incident & risk management, and OpsAIDE (Audit, Induction, Direction & Education).

 

 

Duties and responsibilities

·       Client/Stakeholder Management

–       Deliver excellent customer service to meet on-site client’s expectations

–       Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels

–       Monitor procedures to ensure client’s expectations are conveyed and worked upon

 

·       Site Operations Management

–       Implement Industry Best Practice operations, in accordance with OpsAIDE standards and processes

–       Ensure planned preventative maintenance is performed to site’s requirement, and any corrective maintenance is performed on a timely manner

–       Seek ways to improve operational standards and cost effectiveness

–       24/7 emergency call support and site attendance is required

 

 

·       Health & Safety Management

–       Implement and manage safety procedures to ensure the provision of a safe working environment

–       Ensure compliance with statutory regulations on fire, health and safety standards

 

·       Risk Management

–       Assist in the implementation and management of a risk management program

–       Support the implementation and monitoring of disaster recovering and business continuity plans

–       Follow established escalation procedures and incident reporting procedures

–       Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

 

·       Occupancy Management

–       Assist in moves and employee desk setups

–       Ensure the occupancy data is accurate and updated at all times

·       Procurement & Vendor Management

–       Manage multiple vendors using hard and soft skills to deliver services on time and within budget

–       Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL’s procurement best practices

 

·       Contracts Management

–       Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics

–       Monitor expiry of contracts and initiate re-procurement if needed

–       Continually assess contracts to ensure best value delivered to the client

 

·       Finance Management

–       Ensure that the site’s financial operations are meeting targets and control requirements

–       Assist and monitor financial processes to ensure account payable procedures are followed at all times

 

§  Achieve Key Performance Indicators and Service Level Agreement targets

 

 

 

Required Qualifications & Experience

·       Min. 4 years of experience in facilities, property management, hospitality or related field

·       Experience of working in the tech industry preferred

·       Knowledge of local health and occupational safety requirements

·       Knowledge of vendor management for specialized services

·       An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

·       Proven capacity to understand and interpret commercial contracts

·       Strong budget management and financial analysis skills

·       Ease of interaction with a wide range and wide level of client staff

·       Ability to manage conflict and balance between client and firm requirements

·       Has a customer-oriented attitude

·       Demonstrates proactive & professional approach to customer service

·       Excellent planning & organizational skills to prioritize work and meet tight deadlines

·       Proven ability to manage multiple and complex operational matters on a daily basis

·       Capacity to deal with ambiguity and solve complex problems effectively

·       Analytical, proven ability to solve problems using a quantitative approach

·       Proven ability to employ holistic approaches and looks at long term solutions

 

Location:

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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