Assistant Executive Housekeeper - Mandalay Bay

As the Assistant Executive Housekeeper at Mandalay Bay, you’ll lead and inspire a hardworking team to uphold the highest standards of cleanliness and presentation throughout the property. Your leadership, attention for detail, and ability to thrive in a dynamic environment will help ensure every guest enjoys a seamless and memorable stay from the moment they arrive. This is your opportunity to make a lasting impact one perfectly prepared room at a time.

THE DAY-TO-DAY:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.

• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards

• Manages Human Resources responsibilities for Housekeeping

• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff

• Assumes full responsibilities of the Executive Housekeeper in his/her absence

• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service

• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements

• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives

• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible

• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution

• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.

• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards

• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

THE IDEAL CANDIDATE:

• 2+ years of prior relevant experience in housekeeping

• 2+ years of prior relevant supervisory experience is preferred

• Experience working within or managing employees using a collective bargaining agreement is preferred

• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community