About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.Four Seasons Hotel Tokyo at Marunouchiでは、フロントデスク、コンシェルジュ、ハウスキーピング、SPA、バレーパーキング、通信部門を統括し、ゲストサービスの品質向上と部門運営をリードするAssistant Director of Roomsを募集しています。
This position oversees Front Desk, Concierge, Housekeeping, SPA, Valet, and Communications, ensuring exceptional guest service, efficient operations, and effective team management.
学歴 / Education:
大学卒業資格または高校卒業資格
College Degree or High School diploma
経験 / Experience:
ホテル業界または関連分野での実務経験。最低2〜3年、望ましくは5〜8年。
Minimum 2–3 years required; 5–8 years preferred experience in a hotel environment or related field
語学 / Language Skills:
高度な日本語・英語力。ゲストやスタッフとの円滑なコミュニケーションが可能であること。
Advanced proficiency in Japanese and English for effective communication with guests, staff, and stakeholders
出張 / Travel:
必要に応じて時折出張あり
Occasional travel as required
フロントデスクや客室管理、ハウスキーピング、アウトソーススタッフの統括
Oversee Front Desk, Rooms Operations, Housekeeping, and outsourced staff
ゲスト対応、苦情対応、特別リクエストの調整、最高水準のホスピタリティ提供
Handle guest inquiries, complaints, special requests, and ensure the highest level of hospitality
客室部門の全エリアを定期的に点検し、「Perfect Room Program」の実施、衛生・安全基準の維持
Conduct regular inspections, implement Perfect Room Program, and maintain hygiene and safety standards
部門全体の勤務スケジュール管理、出勤状況や身だしなみの監督
Manage staff schedules, monitor punctuality, and ensure grooming/uniform standards
トレーニング計画の立案・実施、部門リーダー育成、年次評価面談の実施
Plan and deliver training programs, develop departmental leaders, and conduct annual performance evaluations
社員の創造性・革新性を促し、成果を評価・称賛
Encourage creativity and innovation among staff, recognizing contributions
マルチスキル・マルチタスク・柔軟シフトを活用し、生産性最大化
Maximize productivity through multi-skilling, multi-tasking, and flexible scheduling
労務費・部門経費の管理、予約・セールス・フロントと連携しレート・稼働率・収益の最大化
Monitor labor and departmental expenses, collaborate with Reservations, Sales, and Front Office to optimize rate, occupancy, and revenue
P&L会議・部門収益会議への参加、予算作成、収益改善策の提案
Participate in P&L and revenue meetings, prepare budgets, and propose initiatives to improve profitability
部門マニュアル作成・更新の管理
Oversee preparation and updating of departmental manuals
ホテルサービス基準・オペレーションガイドラインの導入・維持
Implement and maintain hotel service standards and Rooms Operating Guidelines
マーケティング・PRの機会を部門責任者と連携し推進
Work with Heads of Department to explore marketing and PR opportunities to increase brand awareness and drive business
会社・ホテル・地域の消防・衛生・安全・セキュリティ規定の遵守
Ensure compliance with fire, health, safety, and security regulations
緊急事態・安全関連事案に迅速かつ的確に対応
Respond swiftly and effectively to emergencies and safety incidents
フロントデスクおよびハウスキーピングに関する実務知識
Working knowledge of Front Desk and Housekeeping operations
コンピューター、Microsoft Office、ホテル関連システムの操作スキル
Proficiency with computer systems, Microsoft Office, and other hotel-related systems
洗濯機、乾燥機、プレス機などの清掃・ランドリー機器の知識
Knowledge of cleaning equipment such as washers, dryers, and pressers
高度な文章力・口頭表現力、優れた対人スキル
Excellent written and verbal communication, strong interpersonal skills
マルチタスク能力、安全・整理整頓された業務遂行能力
Ability to multi-task and work safely, prudently, and in an organized manner
サービス精神旺盛でゲスト満足を最優先できる方
Guest-focused with a strong service mindset
部門横断でのリーダーシップ・コミュニケーション力が高い方
Strong leadership and cross-department communication skills
創造性・改善意欲が高く、チーム育成に情熱を持つ方
Creative, proactive, and passionate about developing team members